Terry Alexander - Ace-P Email & Phone Number

Ivins, Ut, Us

San Diego County, California, United States

As a project manager for Financial, Transit/retail verticals, I'm responsible for onboarding EMV card programs including card manufacturing. Analyzing the clients requirements and work directly with internal teams to ensure technical information is communicated clearly and accurately. Work together with the client and data processors/partners to implement projects on time.

San Diego, California

As a Card Services Application Support Analyst I'm responsible for ensuring that all phases of a clients projects are completed successfully and timelines are met.Essential Functions: - Analyze the customer’s products/processes. - Provide support/guidance by answering questions on function, features and usage of software products.- Communicate the customer’s needs/expectations with programmers and other team members.- Maintain effective communication with customer throughout entire project.- Identify customer issues and ensures proper resolution.- Prepare training materials and documentation for customers and internal users.

Brentwood, Tennessee

As a Corporate Payments Implementation Project Manager, I worked directly with customers and associates across all departments to manage multiple project implementations. Facilitating the implementation of products/services in a customer focused manner.Responsibilities:- On-boarding clients for Purchasing/Travel and Entertainment cards and ePayables Virtual Cards for AP payments.- Oversaw all aspects of a projects, set and adhere to deadlines, assigned responsibilities and monitored the status of the project.- Provided project plan updates via project management tools.- Assessed training needs and conduct training sessions with the customer as needed via webinars.- Worked with sales, internal teams and technical support for a successful customer implementation.- Reviewed contracts, business cases and conduct meetings with the client in person or via webinars.

Greater Nashville Area, Tn

As e-Services Implementation Manager, I coordinated with the e-Services Development Manager to direct the project management and resource planning for the e-Services. Enhancement/Implementation function. Coordinated all aspects of customer/internal facing projects, also delivering communication updates to key stakeholders and sponsors as required. Worked with the e-Services development function to ensure all products were delivered to a high standard and met all required quality assurance levels of the business and customers. Ensure that technical, user and literature match product specifications for the e-Services product list.- Project management for delivery of customer and internal facing projects for all new product development, new releases, enhancements, customer on-boarding- Worked directly with the Development Manager to project manage the software engineering team to provide development support for all Enhancement/Implementation activities.- Created and maintained a strong working relationship with other members of the delivery team so the overall function operated professionally and was delivery focused.- Assisted with Quality Assurance and Functional Testing management and feedback as part of any project cycle before handing over to internal or external users.- Consulted with Operations Manager to ensure customer and internal projects were delivered on schedule and budgeting, priorities/resources were allocated accordingly.

Greater Nashville Area, Tn

- Program manager for MYCA eServices. Onboarding new clients to the MYCA platform where cardholders can design and personalize their payment card with a photo of their choice.- Assist sales team with proposals, contracts, RFP's, and client needs. Work with marketing to communicate needs of sales team.We're innovative, fast, dependable and your total source for card personalization services. CPI Card Group offers you secure quality personalization and fulfillment services for debit, ATM, credit, and prepaid cards. We believe in fast turnarounds, keeping commitments and no excuses. Customer service is everything to us. From EMV smart cards to Card@Once, we continuously invest in the latest technology to deliver products that will make you look good to your cardholders and stand out from your competition. It's our job to deliver new and innovative products that will maximize your bottom line and offer personalized, convenient and secure services.MYCA personalized cards let your account holders pick card images that reflect their lives — printed in high definition edge-to-edge color. Contact me for a demo!

Greater Nashville Area, Tn

Contracted to on-board clients using a personalized card platform that was to be discontinued by a third party, over to a new platform within in tight time-frame. Seamlessly implemented each client over to the new platform so their cardholders were not impacted by the change. Was awarded 'Best e-Services for 2014'.

Saint George, Utah

UltrAspire is an international leader in the design and distribution of specialty accessories for ultra running, triathlon and other endurance sports.Clik Elite designs and distributes specialty packs for Adventure Photographers.- Assisted sales manager in maintaining, developing, prospecting and building dealer base from regional retailers and specialty shops. - Worked directly with sales manager in accomplishing sales objectives and goals. Online sales continue to increased.- Handled dealer and retailer calls, process purchase orders, order entry, and coordinate shipments.- Highly skilled in customer and dealer related questions for UltrAspire and Clik Elite product lines regarding product information, website ordering, technical information, warranty issues, purchasing/ pricing.- Maintained effective communication with dealer, retailer and field representatives.

Chattanooga, Tennessee Area

Recruited by Transcard to assist in launching their personalized card program. Successfully implemented platform to ‘live’ with beta client within 4 weeks of hire.- Created product PowerPoint presentations for client presentations via webinars to increase awareness and revenue potential.- Managed the relationship between third party partners, internal IT team and educated staff.- Supported/assisted sales team with marketing to promote and sell the platform to existing and new clients

North Kingstown, Rhode Island Area

During my 17 years with the company, I was promoted numerous times into key roles. Played an integral role in the company’s sales / customer support function, working closely with the sales team and clients to analyze needs and develop custom solutions. While maintaining and managing accounts in the west, assisted the sales team with achieving sales goals by accompanying reps on sales calls, conference calls and conducting webinars regarding new technology and cross selling. Grew new AllAboutMe (formerly MakeItMine) personalized card platform live client base 1500% in 5 years – from 3 clients in 2008 to 45 by 3rd quarter 2012. Program was major factor in customer retention in a competitive market.Sales Engineer/| Project Manager January 2007 – November 2012- Sales executive for over 50 existing clients encompassing the Northwest US with onsite visits, contract negotiations, RFP’s and selling additional products.- Assisted executive management with proposals, prospect follow up, PowerPoint presentations, webinars, marketing presentations and samples.- Attended and coordinated logistics for trade shows.- Developed and executed marketing collateral and oversaw vendor relationships, (graphic designers and printers); produced promotional material including flyers, product documents and the strategic content for the website.

North Kingstown, Rhode Island

- Led team of 5 client services professionals to provide superior customer service and support to over 1,000 clients, listen to their needs and provide solutions. Team never overpromised but always over delivered what the client needed. Many clients did business with us based solely on the customer service provided.- Managed program development from concept through implementation with close attention to budgets, timeframes and clients expectations.- Managed implementations process from onset of relationship with large accounts; implementation package execution and training. Proactive in anticipating a clients requirements and providing superior service and assuring focus through single-point account assignments.- Successfully managed and implemented 200 clients from another vendor over to our platform within tight deadline while proactively addressing all components of customer service to accomplish smooth transition.- Developed standardized procedures, forms, as well as effective work flow plans.