• Leading business risk management and ensuring efficient use of financial resources• Inform strategic decisions and formulate business strategies• Analyze financial discrepancies and recommend effective resolutions• Advising on ways of improving business performance• Working with cross-functional teams involved in strategic planning

- Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports- Ensuring daily revenues and settlements are in balance- Audit the daily cash summary and update General Cashier’s report- Assist Chief Accountant for the month end process by reconciling A&L accounts related to Income Audit- Participate in the formulation and implementation of the accounting strategy to ensure the alignment with Company’s strategy- Participate and recommends improvements to Finance & Accounting policies, processes and procedures and manages their implementation in own division to ensure all relevant procedural / legislative requirements are fulfilled- Supervise the day-to-day operations of the accounting function providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards

-Liaising with central reservations to communicate new rate plans and promotions-Liaising with travel agents, the revenue manager and the division manager-Assisting the sales team in setting their rates-Maintaining the in-house reservations systems-Forecasting revenue streams

• Ensure that quality scores and other goals are meet/exceeded as per regular KPIs• Establish strong relationships and communication channels with the management team• Monitor and reporting on daily basis to get a hands on view of specialist performance• Responsible for Team Building/Motivation• Evaluating claim reports to suggest and implement changes in claim process and standard course of actions in order to improve overall customer experience• Processing historical KPI data to keep track of performance trends and generate reports• Conducting weekly feedback and bi-monthly re-training sessions to improve performance with the help of monitoring and audit reports

Primarily responsible for providing effective customer service for by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the customer service department.Other responsibilities include:• Resolve customer complaints via phone, email, mail, or social media• Provide timely and accurate information to incoming customer order status and product knowledge requests.• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken• Compile reports on overall customer satisfaction. .

• Ability to perform in a fast paced environment.• Basic Business math, accounting skills and strong analytical decision making skills.• Prodigious communication skills, Strong interpersonal conflict resolution skills.• Ensured customer satisfaction and monitored associate performance.• Maintained fast, accurate service, positive customer relations and ensured products are consistent with company and national quality standards.• Managed overall responsibility of daily store operations.

• Reported to Assistant Manager/Store manager with responsibility for organizing the store to provide an excellent counter service to customers.• Trained several sales teams on new products and services as part of a new business sector campaign.• Assisting colleagues on the shop floor with visual merchandising and point-of-sale promotions.• Ensuring strict compliance with health, safety and hygiene.• Financial administration.

• Performed Administrative support, Coordinated and managed multiple priorities and projects.• Conducted Appropriate meeting and coordinated with other departments heads to ensure that proper communication leads to client satisfaction• Ensuring events and training go ahead without interruption.• Recruit and monitor relevant staff for their specific operations