Core Responsibilities• Plan project milestones and execute orders to ensure accurate and on-time delivery of products and services to customers.• Conduct project kick-off meetings with all relevant stakeholders, including internal and external clients, followed by assigning responsibilities, planning activities, and monitoring the project schedule.• Escalate and highlight potential problem areas that may affect the effective delivery of products and suggest alternatives to overcome and resolve issues.• Organize materials from different sources (foreign purchases, local purchases, stocked materials, and machined materials) to meet project requirements.• Manage assigned projects to ensure on-time delivery of products and agreed services by meeting project timelines and resolving any project constraints.• Update weekly, monthly, and quarterly status reports for projects using ERP/Oracle-R12 to provide detailed information at any time for both customers and management.• Coordinate with customers and the quality control department for technical clarification of materials in respective jobs.• Ensure on-time delivery by assessing the most economical logistics plan in coordination with logistics and suppliers, without compromising on quality standards and promised terms agreed with the customer.• Take proactive countermeasures to mitigate operational disorders and manage risks.

Core Responsibilities• Review project files to ensure all customer requirements are met as per the orders.• Liaise with relevant stakeholders to obtain information, validate, and provide accurate and timely updates to customers and relevant stakeholders at agreed intervals.• Coordinate with relevant departments such as procurement, commercial, operations, finance, and quality control to track and deliver different project timelines as agreed during the project kick-off meeting.• Conduct meetings with respective departments at agreed intervals to update and resolve any issues that may delay timely delivery.• Achieve monthly and yearly delivery targets by meeting project delivery forecast deadlines.• Monitor and track all project supplies to ensure timely delivery to the right destination as per Incoterms and reduce delay penalties.• Ensure all customer complaints received are logged with QA.• Accurately file all project-related documents electronically and manually in compliance with the document filing checklist.

Core Responsibilities• Ensure on-time order deliveries.• Maintain relationships with suppliers and customers by providing necessary support.• Prepare, monitor, and update order status reports for both internal and external clients.• Conduct effective expediting activities by obtaining timely feedback and updates.• Follow up with suppliers on local and foreign purchase orders.• Prepare shipping documents for shipments.

Core Responsibilities:• Maintaining the business portfolio and providing all sort of reports associated with it to the client as per their requirement.• Leading/Controlling an operational team and assisting and intervening in matters which can halt the operational activities.• Monitoring the installation process• Correspondence with the corporate client in all matters regarding business.• Inform management of significant problems concerning Control Account perfor-mance.

Core Responsibilities:• Maintenance of monthly installation MIS• Provide movement reports on daily & weekly, basis to the clients.• Maintain Daily NR (Not Reporting Vehicles) reports• Inform management of significant problems concerning Control Account perfor-mance.• Support all customer meetings and data requests pertaining to the Control Ac-count.• Managed “Standard Operating Procedures” for Customer Services back and front office.

Core Responsibilities:• Expertise in resolving escalated customer service issues.• Demonstrated ability to gain customer trust and provide exceptional follow-up• Maintain customer satisfaction and feedback records, constantly seeking new ways to improve customer service.• Collaborate installation efforts with technical support and customers to ensure and oversee system implementations.• Provide on-site support during installations and communicate with technical per-sonnel to identify and resolve installation issues; • Perform on-site training to customers explaining new system procedures