24x7 administration of Dx NetOps and ITSM Solutions ensuring 99.5% uptime of the applicationsCA SDM Development - Customizing the application according to Process Improvement Team's requirements and creating solution for process loopholes. Upgradation of Complete CA enterprise Solutions (NetOps and ITSM) to the latest version to keep organization current with the latest technology. Patching - Installing and configuring server patches to ensure up-to-date functionalities and optimization.Carry out Operational tasks related to ITNOC applications and provide support to all stake holders in request fulfilment as per SOPs and policy.Reporting Creation of web-based reporting portal to fulfil ad-hoc reporting needs of different departments and management.Online Reporting - Conversion of manual excel based reports to online reporting using reporting portal.To ensure that all the services which are available on DR/HA, get tested and verified according to their BCP plans.Ensuring all the organizational and security policies compliance. Major Projects:Ufone service Manager Migration to CA Sevice Desk ManagerEstablished DR for Dx Netops SpectrumEstsblished DR for CAService Desk ManagerDx Infrastructure Management Implementation.

• Installation, Configuration and management of IT Infrastructure Management Solutions compriseso NMS for fault monitoringo Performance Management for reporting and performanceo Application Monitoring of core application stacko Unified Infrastructure Monitoring• Managing ITSM tool CA Service Desk manager, Daily operational task as per business requirement.• Ensure 100 % availability of applications by performing health checks and assessments tests.• Ensure System availability, perform security checks for vulnerabilities and take adequate measure to prevent attacks over system and applications. • Provide on call and onsite support to the end user and provide training of the new application and features as required.• Backup configuration of critical application and database servers. Ensure daily backup and perform follow-ups in case of issue with backup team.• Take responsibility for the design, procurement, installation, upgrading, operation, control and maintenance of IT infrastructure components and monitors their performance

1:Worked with PTCL IT NOC Team to monitor Entire IT infrastructure and Data center services (Fire-Alarm, CCTV, Air Conditioning, Rack Temperature, UPS Power etc.).2:Ticket management of incidents, problems, requests and change, follow up till closure and update in CA service Desk.3:Configuration and management of file systems in CA spectrum NMS of different UNIX, AIX and windows based servers.4:Provide live health reports of all the devices and network elements to higher management when required.5.Responsible to prepare detail report of fault detection, troubleshooting and RCA of services degradation

Worked under different departments under national internship program Strong knowledge and experience of different Network and transmission system