As a Client Success Manager at RFS, I manage manpower and technology while developing efficient strategies to enhance product availability and brand awareness for our clients across retail outlets. I lead merchandising projects for high-profile clients in FMCG, pharmaceuticals, and food industries. I build and execute brand activation programs to boost product visibility, availability, and stability, driving business growth in both international and local modern trade. I ensure the integration of automation and field services for more efficient and reliable outcomes, such as on-shelf availability (OSA), product sales, POSM tracking, live resource tracking, time management, market intelligence, planogram compliance, share of display (SOD), share of shelf (SOS), and more.

A. Account Manager• Played a significant role in handling the account of the Company for all the services being offered to them including Instore Merchandising, Brand Activations, Market Research, IT etc.• Design end-2-end deployment strategy for any instore program with optimized objective achievement.• Conduct Fit-Gapping & Brain Storming sessions with Clients to understand their objectives & provide solutions to drive their objectives to create their brand visibility in the market.• Responsible for designing, locking & finalizing the Financial Costing Models with Clients based on their requirements.B. Operations Manager• Spearheaded the execution of permanent Brand Ambassador programs, seasonal initiatives, and Shopper engagement activities.• Managed the recruitment of proficient Brand Ambassadors, Supervisors, and Training Managers to meet operational needs.• Oversaw operations across a network of 500+ outlets spanning from Karachi to KPK.• Ensured each Brand Ambassador effectively engaged shoppers, providing comprehensive brand knowledge, driving efficient product sales, and enhancing market visibility within designated timeframes.• Implemented inventory control measures and generated timely reports through automation systems.• Fostered a vigilant team culture focused on monitoring new competition, marketing initiatives, sales strategies, and product launches.• Played a significant role in developing new features for Brand Ambassador automation to precisely track team members' activities, attendance, and performance.• Designed visually captivating branded uniforms for Brand Ambassadors to enhance brand visibility and dedication.• Confronted daily market challenges and motivated the team to achieve sales targets.

Purchasing POSM, DTC, Transportation and Plant.· Running RFQ in COUPA with CSL (Category supplier list).· analysis on quotes. summarizing the data. Cost saving moves. cost avoidance . maintaining contracts. supplier data management. Cost saving strategies · Maintaining RFQ tools (CSL supplier list, SOW, RFQ template, etc.)· Maintaining Tracker.· Conduct Meeting with new suppliers/vendor and registering new vendor for the P&G POSM Supplier and DTC.· Makes Cost saving mechanism.· Achieved Big hard savings in FY2021 and FY2122 · Researching in Sustainable materials for POSM.

Responsible for Training Merchandiser, supervisor and other parts of Merchandising System.    · Give training on Basic and Advance Merchandising, (Automation, Personal Grooming, SBD, KBD, KPI, New Merchandising Strategies, T&M, Personal PR and etc.).· Training on new initiatives which received from Company (new variant Launch etc.)  · Training Channel Wise Merchandiser.· Capability building and Soft skills training.· Training and improvement in Merchandiser Score card.· Training team on Market Intelligence.· Nationwide In-house and In-field trainings.· Train new and fresh talents.· Detailed training on P&G and Competition Products.· SWOT analysis.