- Daily and weekly reporting of KPIs for better visibility of important metrics for stakeholders - Book online shipments with shipping partners and co ordinate delivery schedules. Ensure all necessary shipping documentation is accurately prepared and provided with shipping partners. - Proactively track shipments and ensure timely deliveries - Invoice generation for Daily orders on Zoho- Inventory management across warehouse and factory.

• Managed product listings and maintained an optimized Shopify store, including the creation of banners and discount codes, enhancing customer engagement and sales.• Monitored and tracked inventory across multiple warehouses, ensuring efficient stock management and reducing out-of-stock situations.• Generated and analysed daily, weekly, and monthly fulfilment and delivery reports to streamline operations and improve delivery times.• Tracked customer service data and implemented optimization strategies, leading to improved customer satisfaction and retention

• Prospected clients interested in outsourced logistics for 3PL, identifying potential business opportunities and expanding the client base.• Qualified leads according to established standards, ensuring a high conversion rate and effective use of resources.• Developed and delivered compelling presentations on company services and pricing plans, effectively communicating value propositions to potential clients.• Built and maintained strong client relationships, fostering trust and long-term partnerships.• Successfully closed sales, contributing to revenue growth and achieving sales targets.

• Handled customer inquiries efficiently, providing timely and accurate information to enhance customer satisfaction.• Managed end-to-end order processing, ensuring seamless order fulfilment and a positive customer experience.• Coordinated logistics operations, optimizing delivery schedules and reducing transportation costs.• Oversaw billing activities using Tally, ensuring accurate and timely invoicing and financial record-keeping.