- Responsible to handle client accounts and relationships- Offshore visits to USA for client meetings- Resolved stakeholders conflicts- Ensured streamlining milestones of a project- Assisted in creating SOPs for the US office

● Working as a line manager for two or more Associate PMs. ● Overseeing and monitoring projects’ activities. ● Work on process improvement with Director or CTO in for various departments. ● Facilitate in updating progress reports to USA delivery managers. ● Conduct training sessions within PMO. ● Oversee execution of project’s discoveries. ● Participate and facilitate in employees’ 360 review cycle bi annually. ● Created pre-sales and project discovery SOPs and checklists. ● Lead projects closure phase, client negotiation, code handover and sign off. ● Help in pre-sales activities for RFQs and RFPs.

● Create project roadmap and backlog in conjunction with delivery manager and key stakeholders. ● Facilitate user story writing workshops with the client. ● Lead backlog grooming, release planning, sprint planning, daily standups and retrospective meetings. ● Ensure agile values and principles amongst team members. ● Analyze risks of the project, lead project pre-mortem, create a risk adjusted backlog and perform fishbone diagram analysis on large defects. ● Help identify project work packages that require a POC or feasibility study.● Help team carrying out architectural or risk-based spikes. ● Liaise with QA team to ensure a project tailored test plan and help in identifying test cases targeted for client’s business rules. ● Develop, maintain, and track project plans and schedule. ● Collaborate with subject matter experts to help overcome technical impediments.● Write SOWs of projects in the design and discovery phase.● Implemented agile mindset throughout the organization by revamping the PMOs project management SOP. ● Assisted the organization in the creation of the Business Analysis department through onboarding and training of business analysts. ● Improved the UI/UX department through the mindset of sprint wise designs delivery.

● Conducted pre-sales calls and prepared business proposals per project requirements. ● Calculated and evaluated the level of efforts and cost estimates. ● Wrote SOWs, FSDs or BRDs of projects in the design and discovery phase. ● Assisted project managers in the implementation of project plans. ● Modelling of As-is and To-be workflows.● Wrote user stories of projects using proper INVEST criteria. ● Conducted client facing meetings for requirements gathering. ● Conducted SMOKE testing of the build before initial release to UAT.● Assisted in project sprints and backlog grooming with the Project Managers.

Working for 5StarDesigners as Business Analyst and Project Coordinator. Recent implementations include:• Analyze client’s business requirements and processes through document analysis and workflow analysis.• Communicate client’s business requirements by constructing easy-to-understand data and process models.• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.• Facilitate daily scrum calls with the technical team to track project’s status• Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

Worked for CiphersLab at IBA Center for Entrepreneurial Development as Business Analyst and Pre-Sales coordinator:• Analyzed the project inquiries comprehensively and conduct Pre-sales call for requirements gathering• Responded to client’s RFP requests by drafting Scope of Work document • Developed initial wire-frames and mock-ups to help better envision the project and to lock project scope visually • Translate stakeholder requirements into over 10 different tangible deliverable such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.