As a pre-opening project responsible for overlooking all critical path applications as DOSM.Managing and developing the sales team, ensuring that team delivers results to achieve hotel budgets, actively promoting and selling the room and services of the hotel, set up all sales objectives, action plans and team’s targets, also ensuring that selling strategies are adhered to during negotiations and maximizes up selling opportunities of sales team, reviewing direct competition and ensure complete awareness by all sales team of competitor’s activities at all times, actively participating in achieving hotel’s budgets especially rooms’ budget Provides day-to-day leadership oversight to the sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives, ensuring that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.Continually reviewing the actual production of each account against the potential for that account. Assigning individual account responsibilities and targets.

Task Force

As a Senior Sales Manager with Marriott Inc. analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Excited by the energetic and customer centric role of Sales, with a magnetic personality and passion for driving revenue and growth, able to build strong productive working relationships, have a ‘go-getter’ attitude with the ability to execute new opportunities for the Company. Manage the revenue and growth on a selected portfolio of existing SME accounts within the cluster. Drive new business for your properties from within the cluster, alongside working with the Global Sales Managers to generate new opportunities for the groups across the Kingdom. A commercial astute, multi-tasker who is motivated by a challenge. Flexible with the ability to travel.

Supervises Reception personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue. Monitor Front Office personnel, and particularly Guest Relations, to ensure those guests and repeat customers and other VIP’s receive special attention and recognition during check-in and while staying in the Hotel. Establishes and maintain effective employee relations. Participates in conducting weekly inspections and ensures physical facilities are kept in optimal condition. Responsible for Front Office team personnel matters such as interviewing, appraisal, coaching, and counseling. Identifies training needs, assists in developing formal training plans and implementing training sessions. Inspects frequently for cleanliness and orderliness the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival. Maintain appropriate standards of conduct, dress, hygiene, uniforms, and appearance and posture of Front Office employees. Assists in monitoring, controlling and analyzes, on an on going basis, Front Office costs to ensure performance against budget. Prepare the Front Office departmental Budget, Assists in gathering data for the preparation of the Hotel’s Strategic Plan, Marketing Plan and Goal’s Program. Clearly describe, assign and delegate responsibility and authority for the operation of the various sections, Guest voice, Concierge etc. Regularly review and evaluate the degree of customer acceptance of the individual associates. Plan and administer a training and development program within the department. Spot checking of Guest rooms and public areas to ensure standards are maintained. Ensure correct staffing levels during peak and low occupancy.The scope of responsibilities includes• Office harmony• Crisis handling• Office morale• Troubleshooting• Customer service

Responsible for overseeing Revenue Management functions along with reservation functions for the portfolio of existing and future openings of Marriott Hotel & resorts, Courtyard Hotels, Residence Inn and Marriott Executive Apartments in entire KSA. Briefly worked and take part in the project of managing and changing one property reservation office to Cluster Reservations office, includes three properties in Riyadh and Two in Jazan, Out of five properties four are pre-opening. It is basically a role to supervise, coach & guide the reservation team for the maximization of room revenue by effectively administering revenue optimization techniques, analyzing revenue opportunities and developing revenue strategies via all sources for various segments including Hotel Direct, Internet, OTAs, Wholesalers and Global Distribution Systems (GDS).

Managing the Reservations Department, creating accurate forecasts preparing agendas, critiques, tracking, competitive analysis and future strategies; Formulating and deploying transient/group inventory restrictions and pricing strategies, designed to maximize revenue from a rate and occupancy perspective. Close liaison with DOSM on rate/inventory suitability of all potential group business. Analyzing End of Month Reports and putting together Revenue Management Recap. Preparing weekly, monthly occupancy and revenue forecast. Preparation of annual revenue budget and Strategic Sales Plan: Closely working with managers in the Group and Catering Sales offices providing consultation on strategies for booking optimal group and catering business.

Responsible for optimizing the sale of room inventory to achieve Hotel’s profitability. Assuring the synergy of the department within the hotel. General administration & Acting Night manager and also working as Manager on Duty. Responsible for thorough understanding and effective performance of the Property Management System. To provide accurate and timely information to guests to meet and exceed requests. Confer and cooperate with other department managers to coordinate hotel activities. Ensuring the Hotel’s quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness. Fully aware of the hotel health and safety and fire and threats procedures. Liaise with clients and staff and act upon any queries, complaints and compliments received and to take corrective action if necessary. Training and developing team members includes appraisals.

Responsible for the smooth running of the hotel overnight, maintaining a visible presence in the hotel lobby and ensuring the utmost comfort and safety of all guests. Take care of reception, cashiering, reservations and night audit duties. To ensure all guests receive a friendly and efficient service in a secure environment. To ensure that the highest level of service is provided to all guests and clients of the hotel, when being dealt with by guest service personnel, to maximize guest satisfaction. Ensure that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit from a safe, secured environment.

Welcome guest as very first contact and give him a nice and pleasant introduction of the hotel. Check-In and check-out, inform guest about services provided. To arrange guest's requests and ensure that appropriate charging procedures are maintained. To support the guest services manager and deputy in the other guest services related areas and to assist with teamwork in the hotel as are required from time to time. Make guestroom keys for lost/lock-outs. Responsible to sell Starwood Preferred Guest (SPG) membership.