Tahani Alharbi Email & Phone Number

• Sponsorships and Partnerships lead in the WTTC summit project• G2B affairs management • Assist in “Sustainable Tourism Global Center” project establishment: - Advisory board global and local high leveled members communication - Governance and organizational documentation - Meeting with the potential Global partners who will contribute in the establishment phase for the center, along with building the required legal documentation for these partnerships

Riyadh, Saudi Arabia

• Provide strategic direction to ensure the success of the Strategic Hub function• Ensuring teams and resources are focused and aligned•Work collaboratively with all stakeholders and partners in the development of the strategies• Work closely with the strategic partners to promote, develop and grow the strategic partnerships and investigate opportunities in the market to exploit• Provision of partnership services and income growth to the entity • Annual creation of strategic planning• Financial Plan developer• Prepare board’s quarterly and annually finical reports

Riyadh

• CRM Development including execution. • Loyalty and retention marketing strategies. • CRM reporting tool. • Integration of Customer complaints management system (CCMS) with CRM• Integration of Customer interaction management system (CIM) with CRM • Guiding CRM campaigns.• Privet banking logistical creation in CRM• Workflow designing through CRM

Al-Riyadh Governorate, Saudi Arabia

• Setting yearly KPIs and targets, including employees objectives, monthly performance scores, and daily targets.• AOP control and analysis.• Governing department’s and units’ committees• Worked on WFM system.• Overall performance analysis and reporting• General MIS reporting

- Assisted in reviewing all necessary work plans and related project management documentation are completed in sufficient detail to provide for adequate management and control.- As well as consist with overall master schedule and dependencies.- Create and execute test scenarios.

Sabb

- Managed sales team considering the departments’ KPIs, and overcame the yearly targets.- Analyzed sales reporting and created action plans to increase sales conversions.- Administered performance reviews and performance enhancement reviews.- Monitored sales representative calls for quality assurance.- Developed sales strategies as well as establishing procedures, and trainings for new employees.

All the generals and the specifics that concerns about human resources aspects.