• Organize, plan and prioritize your duties by developing plans and goals. • Timely communication to internal and external clients via telephone, email, written documents or in person. • Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. • Demonstrate knowledge of job systems, products, systems, and processes. • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. • Selling and influencing both internal and external clients. • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. • Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. • Participate in customer site inspections and assist with the sales process as necessary.

- Hired to help orchestrate several different event ceremonies and receptions annually.- Co-manage various event details such as schedule, tastings, transport, accommodations, food and beverage, and audiovisual setup.- Contribute ideas to help the venue navigate uncertainty and event complexity- Work closely with clients to understand their needs and concerns, setting a clear purpose and objectives for each occasion- Expertly manage various event details such as venue, lodging, expenses, and food and beverage services.- Gained strong expertise in client relations and support, with frequent phone and email contact to ensure open lines of communication and clear expectations.-

Initial interviews with a potential team members virtually or in personCreation of training materials and employee handbookCreate and maintain employee directory and time off calendarContinual updating employee onboarding and company forms.Maintaining up to date and accurate information on all meetings and formsEstablishment and Ownership of Team Meetings/CallsFirst Point-Of-Contact to handle employee issues and/or guidance needsOn Call for employees unable to show up to assigned eventsRoutine Client follow up post event for feedback

Provided customer service by managing incoming and outgoing calls, handling them promptly and efficientlyProvided comprehensive administrative and legal support to attorneysPrepared and maintained legal documentsOrganized and maintained client filesHandled incoming and outgoing mail, including sorting, stamping, and distributingMaintained office supplies and equipmentDeveloped and executed project plans, including identifying project goals, assigning tasks, and tracking progress

Provided software support/guidance by answering questions on function, features and usage of software products.Communicated the customer’s needs/expectations with programmers, other team members, and stakeholders.Maintained effective communication with customers throughout the entire projectPrepared training materials and documentation for customers and internal users.Successfully completed tasks independently or with minimal oversight.Ability to follow and document project life cycleGathered and analyzed user requirements for new software applicationsDeveloped and tested software applicationsProvided technical support to users

- Ensure accuracy of cash register balance and in store financial such as the petty cash- Serve as a POC to troubleshoot any issues that may interfere with productivity- Providing 100% accuracy when managing vendors with incoming inventory and outgoing credits- Rearrange shelves for monthly or yearly resets for new and seasonal products- Keeping shelves stocked with product and minimizing over stock- Guide other team members to coordinate special projects/events with excellent attention to detail- Perform store operational duties including financial operations, maintaining stores logistics- Successfully coaching new employees on company policy and operation- Delivering exceptional customer service in a customer forced environment via phone or in person regarding store products, etc- Train new employees as well as handle performance reviews, yearly appraisals, surveys and recognitions- Maintain and update filing, weekly mailing campaign, and database systems- Create shipping labels and schedule USPS, UPS and FedEx pickups daily- Compile, copy, sort, and file records of business transactions and visitors- Adhere to confidentiality standards for sensitive and private information- Maintain a positive and respectful relationship with vendors- Monitor shipments to guarantee on-time deliveries from vendors- Track, enter, and approve weekly hours worked by associates

- Created and communicated contract approval process documentation- Created and maintained monthly statement of work and license schedules- Scheduled follow-up and monthly SOW and license request update meetings - Acted as liaison with vendors to create and fulfill statement of work contracts in agreement with pre-set budgetary funding- Provided administrative support for planning, forecasting and reporting key analytical team data to ultimately improve departmental efficiency- Created and maintained various forms and documents to streamline leadership goals, communications, and processes related to internal resource management and organizational alignment- Managed headcount and organizational updates on a weekly basis- Coordinated all calendar requests and meetings for Senior IT Manager weekly- Analyzed and revised operating best practices and processes - Collected data to report and develop presentations for monthly team meetings- Organized and analyzed data using MS Excel to create schedules and score-cards- Remained up to date with any enterprise changes and new regulations- Exhibit strategic leadership and foresight in support of long range financial changes

- Accrued 200+ hours of hands-on training in HTML, CSS, and other basic web development tools- Earned 24 college credits towards an IT Degree in partnership with ACE- Relevant courses include: Business, Public Speaking, Hardware, and Software skills in IT and Project Management- Earned 60+ hours in community service in various communities