Talia Miller Email & Phone Number

Greater Chicago Area

Manage operational functions within the team to ensure that all processes supporting the team are effective. Manage a team of Account Executives and Account Coordinators and am heavily involved in recruiting, interviewing and on-boarding training program. Liaison to other departments and a go-to resource for the Account Services team. Major areas of responsibility:• Consistently coach and develop the Account Executives skill-set including relationship building, sale process, communication and product knowledge. • Regular performance monitoring and reviews with Account Executives and Account Coordinators.• Measure and provide feedback for role expectations and goal attainment. • Implement and enforce effective sales process and policies. • Recruit, hire and manage on-boarding process for new employees to increase effectiveness.• Implement process changes to improve the performance of the Account Services department and increase efficiency. • Develop and execute project plans to increase revenue within the department. • Create new and ongoing sales training for Account Executives

Key Responsibilities• Identified and grew relationships with potential clients in the pharmaceutical, marketing, meeting and event industries• Built new client base and leads through cold calls, warm calls and in person meetings• Regularly conducted presentations, conference calls and create proposals for potential clients • Cultivated relationships with wide range of contacts from meeting planners to c-level executives and expanded awareness within accounts• Maintained regular communication and follow through with potential clients• Participated in industry trade shows and other promotional efforts to find new sales leads• Supported inbound sales team in growing their book of business

• Consistently exceeded sales and gross profit goals throughout tenure• Managed $7M book of business with account base of over 100 healthcare facilities• Collaborated with customers’ executives to plan and implement millions of dollars of healthcare IT initiatives• One of a select few account managers chosen to represent CDW at annual HIMSS conferences• Provided excellent customer service through urgent response rates and continuous communication• One of top three sales reps in training class. Excelled in cold-calling, uncovering opportunities and building rapport. • 95% or greater quarterly customer satisfaction rating throughout tenure