Talia Rocha Email & Phone Number

Washington D.C. Metro Area

West Palm Beach, Florida

• Built and developed daily relationships with mutual funds companies, broker dealers, NGOs,nonprofit organizations and other entities that work with our retirement plans
• Supervised processors in the fulfillment of over 700 monthly clients’ instructions such as ACATs, trades, rollovers, distributions, loans and other operations to ensure quality control of financial transactions and.
• Monitored and resolved departmental crises related to client services, financial advisors’ requests, and interdepartmental inquiries or concerns
• Directed daily reconciliation of department finances for processed transactions ranging between $500,000 and $3 million
• Managed day-to-day operational aspects such as planning, timelines, performance, monitoring and assessment of multiple department projects including procedure guidelines, employee training, state tax reporting.
• Oversaw implementation of adjusting department processes accordingly during the transition of our operations structure into the NETX360 platform with our new clearing agent Pershing

West Palm Beach, Florida Area

• Named one of the highest loan modification producers of the year for closing over 250 cases
• Maintained weekly contact with 75 clients and prepared their documentation for modifications under lenders' underwriting guidelines
• Negotiated with over 50 different lenders’ modification options to adjust clients’ loan terms and conditions
• Trained new employees on how to review foreclosure proceedings, postpone foreclosure sale date, and close modifications

Des Moines, Iowa Area

• Recognized as a top performer of 2005-2006 for producing $15.4 million dollars in sales
• Supported marketing and business development plan for targeting Hispanic segment; educated teams in cultural competence and on how to approach and understand this market
• Selected with other specialists by the management project team to test nationwide operations in a concentrated channel resulting in the centralization of national operations in Des Moines
• Analyzed risk potential of non-prime and prime clients; assisted these in determining financial needs; and explained complex financial information when recommending appropriate products
• Acquired documentation and disclosures and submitted to underwriters for final approval
• Managed pipeline effectively achieving individual and team goals by expanding business operations with home equity loans in accordance to compliance standards

Des Moines, Iowa Area

• Collaborated with VP of Marketing in developing new corporate branding initiative for bank
• Coordinated marketing strategic plan with vendors and other business units
• Supported community officer on public relations campaign with media and community sponsorships, such as the 2004 Latino Festival
• Assisted with preparation and evaluation of focus groups and the design of collateral material
• Researched estimates and feasibility for developing corporate licensing and logo adaption

Des Moines, Iowa Area

• Conducted market survey of bank practices on service fees; evaluated and presented data collected for management to review and utilize for fees scheduling
• Automated sales flow reducing 7 hours per month of managerial time on manual tracking
• Created and updated database of over 1000 mortgage files used by officers for lending analysis
• Communicated to other departments regulations and disclosures updates

• Handled employees’ confidential files and maintained pre employment drug log
• Audited over 500 candidate applications, conducted 12 interviews and presented orientation materials to new employees
• Coordinated logistical aspects for employee events such as trainings and luncheons

Greater Chicago Area

• Aided department managers with forecasts, proposals, and client communications
• Handled group events including securing participants’ accommodations, master account charges, special request fulfillment, and events schedule
• Cross trained in multiple departments throughout hotel

Bsba, Marketing And Management With Honors

Activities and Societies: * Resident Assistant, 2003-2004 * Mortarboard Senior Honor Society, 2004 * La Fuerza Latina, Vice President.

French Language Studies, French Studies

General Studies, March 1999- March 2001

Education record