Talia Shanell Mason

Talia Shanell Mason Email and Phone Number

Privacy | Customer Ops | Trust & Safety | CS Management @ Snap Inc.
santa monica, california, united states
Talia Shanell Mason's Location
Los Angeles, California, United States, United States
Talia Shanell Mason's Contact Details

Talia Shanell Mason work email

Talia Shanell Mason personal email

About Talia Shanell Mason

After studying health and earning a living through event support and retail work, I yearned for a job that would offer measurable skillset development and recognition. My passion lies in working with diverse groups of people and promoting inclusivity through my interpersonal skills. I am equally enthusiastic about working for a company that shares my values of curiosity, innovation, and social responsibility. It is important to me that the company invests in its employees' professional growth and is committed to ethical practices.I am currently a Privacy Operations Specialist with Snap Inc. (Snapchat), supporting data privacy for users. This comes after a short stint in my first management role, overseeing the work of Pandion's small but mighty customer success team. Before this, I spent two years of experience as a Global Escalations Specialist at Tinder, where I provided resolutive support for Tinder users' escalated issues that span from sensitive Trust & Safety concerns to bug and app functionality reports. And prior to this, I helped spearhead the compliance function at Beautycounter for 3 years, where policies and procedures were analyzed and enforced over the field of Independent Consultants. I managed various business operational and risk mitigating tasks while collaborating with sales, customer care, legal, press, etc. Utilizing my expertise in social networking, customer service management, and interpersonal communication, I tackle multifaceted and varying issues with empathy, professionalism, and efficiency.

Talia Shanell Mason's Current Company Details
Snap Inc.

Snap Inc.

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Privacy | Customer Ops | Trust & Safety | CS Management
santa monica, california, united states
Website:
snap.com
Employees:
4700
Talia Shanell Mason Work Experience Details
  • Snap Inc.
    Privacy Operations Specialist
    Snap Inc. Feb 2024 - Present
    United States
    - Overseeing the execution of Privacy Ops projects from start to finish by involving stakeholders in collaborative efforts and maintaining effective communication throughout the process.- Developing and documenting processes and policies that align with company values and privacy policies.- Monitoring a privacy-focused queue to ensure that data inquiries from users are handled promptly and accurately.- Collaborating with the Customer Ops, Legal, and Engineering teams to address internal and external privacy concerns.- Keeping up-to-date with the latest global regulations, such as GDPR, CPRA, COPPA, and DSA, and integrating them as necessary.
  • Les Affaires Catering & Event Planning Specialists
    Assistant Event Coordinator
    Les Affaires Catering & Event Planning Specialists Jan 2014 - Present
    Greater Los Angeles Area
    1. Supplementally support client communication and feedback loops via email and social media2. Manage clients’ contracts, vendor lists, guest lists3. On site event coordination- monitor and support event set up & breakdown staff, communication with kitchen staff, itinerary/run of show/program with clients’ and their guests.4. Light social media marketing- connecting with local or like minded brands, enlisting the help of services for promotion, gathering/editing/uploading content.
  • Pandion
    Customer Success Manager
    Pandion Nov 2023 - Feb 2024
    - Manage the Pandion Customer Support team- Optimize use of help desk software and other tooling- Recommend and drive process improvements in the customer support space as Pandion scales- Develop standard operating procedures- Partner with CX analyst on use of data to report and manage results
  • Tinder
    Global Escalations Specialist
    Tinder Sep 2021 - Sep 2023
    West Hollywood, California, United States
    As a part of the Member Experience function, I provided resolutive support for Tinder users’ escalated issues that span from sensitive Trust & Safety concerns to bug and app functionality reports.
  • Beautycounter
    Sr. Compliance Specialist
    Beautycounter Sep 2020 - Sep 2021
  • Beautycounter
    Compliance Specialist
    Beautycounter Feb 2018 - Sep 2020
    Santa Monica, California
    “Guideline Support” focuses on risk mitigation by monitoring the activity of and providing training to the field of independent distributors.• Monitor compliance dedicated inbox- policy inquiries come from field of distributors, support agents or other internal stakeholders.• Case management- distributors violate policy and any relevant links, documents, photos or text are gathered into a case that is then walked through any necessary penalty and resolution.• Field support- the field may need elevated support for high level business inquiries or initiatives around licensing, tax compliance, compensation, or other topics addressed in their contracts.• Mediation- a series of sensitive conversations are conducted or moderated when some reported violations may not be grounds for penalty, but are damaging to field culture. Often involves other field facing stakeholders.• Cross functional initiatives- Guideline Support is a liaison to the field of distributors for various organizations within the company (legal, finance, training, e-commerce, and creative). Some project or event based initiatives require compliance review (risk assessment).
  • Beautycounter
    Customer Care Specialist
    Beautycounter Sep 2016 - Feb 2018
  • Studio Center
    Receptionist
    Studio Center Jun 2016 - Sep 2016
    Santa Monica, Ca
  • Bag Haven- Culver City
    Sales Associate
    Bag Haven- Culver City Feb 2013 - May 2014
    Culver City, California
    1. Welcome and assist customers to create a positive shopping experience2. Perform transactions with cash and credit cards.3. Preserve organization and cleanliness of establishment4. Maintain stylish displays of merchandise to attract customers.
  • Les Affaires Event Planning Specialists & Catering
    Lead Hostess/Server
    Les Affaires Event Planning Specialists & Catering Aug 2009 - Jan 2014
    Los Angeles Metropolitan Area
    1. Serve as an event hostess offering hospitality to guests 2. Support clients and supervisor to execute event details 3. Initiate and monitor setup for events (decorations, furniture, kitchen prep, etc.) 4. Responsible for serving food, extensive cleanup and heavy lifting
  • Halo: Helping Angelinos Live Optimistic Inc/L.A. African American H.M.I
    Volunteer
    Halo: Helping Angelinos Live Optimistic Inc/L.A. African American H.M.I Feb 2006 - Mar 2013
    Greater Los Angeles Area
    Managing social media networks for the organization and advertising events, workshops and fundraisers. Completing various secretarial duties.

Talia Shanell Mason Skills

Positive Team Player Dependable Team Player Interpersonal Communication Abilities Close Attention To Detail Organized Multi Tasker Self Driven Diligent Microsoft Excel Customer Service Interpersonal Communication Nonprofits Microsoft Word Research Social Networking Event Planning Computer/technical Literacy Customer Service Training Resolving Conflicts Comfortable Working Independently Self Confidence Fast Learner Microsoft Office Social Media Powerpoint Healthcare

Talia Shanell Mason Education Details

Frequently Asked Questions about Talia Shanell Mason

What company does Talia Shanell Mason work for?

Talia Shanell Mason works for Snap Inc.

What is Talia Shanell Mason's role at the current company?

Talia Shanell Mason's current role is Privacy | Customer Ops | Trust & Safety | CS Management.

What is Talia Shanell Mason's email address?

Talia Shanell Mason's email address is ta****@****aol.com

What schools did Talia Shanell Mason attend?

Talia Shanell Mason attended West Los Angeles College.

What skills is Talia Shanell Mason known for?

Talia Shanell Mason has skills like Positive Team Player, Dependable Team Player, Interpersonal Communication Abilities, Close Attention To Detail, Organized Multi Tasker, Self Driven, Diligent, Microsoft Excel, Customer Service, Interpersonal Communication, Nonprofits, Microsoft Word.

Who are Talia Shanell Mason's colleagues?

Talia Shanell Mason's colleagues are Anushilpa. Madugula, Hevi Hewa, Arpit Sahni, Peter Too, Artur Sydoran, Vitalii Osykov, Bridget Stangland.

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