• Spearheading initiatives to streamline departmental processes and optimize databases, resulting in increased efficiency and accuracy in tracking training metrics.• Creating engaging learning materials, leveraging innovative instructional design principles to enhance learning outcomes.• Facilitated seamless communication between clients and internal teams to ensure alignment of learning objectives with organizational goals.

• Facilitating comprehensive legal support for attorneys including proofreading and editing, drafting of legal documents, travel coordination, technology support, expense report submission and calendar management. • Exhibiting excellent customer service and improvement strategies from feedback gathered by communicating with associates and coordinators. • Creating communication documents and graphics for LA/CC Community Engagement Champion newsletters, emails, and printed material. • Initiating and developing learning presentations on new technology in order to strengthen the FAST team in completing attorney requests with accuracy and efficiency.

• Identifying and leading a continuous improvement approach by engaging cross-regional teams where necessary.• Developing copy for website, highlighting company services and successes while communicating its connection to business values and mission. • Designing graphics and creating effective marketing materials for social media pages, gaining interaction through ad promotion and communicating with leads generated.• Maintaining company client database to improve operation strategies and nurture client relationships. • Evaluated and revised teacher lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.• Enhanced student knowledge of technology by calling for the integration of various web-based applications (i.e. Scratch) for research and assignments.

I started working as a private tutor after noticing my passion for teaching. I was turning students away because I had no availability. I wanted to teach others how to support students effectively. That's when I founded Memor Tutoring. With over 15 expert tutors, we have so far been able to help hundreds of students achieve their educational goals.

• Prepared detailed breakdowns of client conflicts and firm liabilities with a plan to reduce them effectively. • Established appropriate arguments and defenses with insurance companies and medical providers in order to increase client personal injury settlement and satisfaction. • Negotiated efficiently and effectively, maintaining company standards and surpassing monthly goals. • Communicated with clients daily, taking an empathetic approach for those still struggling with their injuries.

• Tutored University students in law topics: Intellectual Property, Entertainment, Criminal. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

• Crafted effective lesson plans to address students’ weaknesses and strengths. • Coordinated and led parent orientation in order to onboard new students. • Managed team members to achieve business goals and maintain classroom standards.