Talise Fulmore Email & Phone Number

• Directed and facilitated global workshops on product scoping and client requirement gathering to inform software configuration.• Consulted customers on the impact of key configuration decisions, performed gap analysis, and generated documentation for applicable risk management products.• Orchestrated product configuration design for six risk management cloud-based software solutions to meet customer requirements.• Translated requirements into user stories and acceptance criteria for application development and testing including acceptance testing using agile development.• Advised Integration Team on configuration and test integrations between Camms’ customized solutions and third-party vendors.• Increased sales by identifying complementary product features by anticipating customer needs.

• Maintained strong client relationships by providing ongoing support, addressing concerns, and identifying opportunities for additional services or upgrades.• Operated as project expert regarding configuration, installation, and training of mobile applications.• Proactively communicated and collaborated with external stakeholders, and internal applicationengineers to analyze information to ensure maximum functionality.• Elicited solutions to developing problems throughout the project so that modifications could bemade to retain quality and ensure client satisfaction.• Offered on-site and virtual client training services to streamline the onboarding process for over 25newly implemented systems.

Raleigh, North Carolina

High Point, North Carolina

• Investigated and resolved technical problems and eliminated future operational or service difficulties by ensuring all installations meet quality standards and all software is fully functional. • Collaborated with stakeholders to transform client requirements into turnkey solutions. • Planned and coordinated actives concerned with installing software, both CentralSquare Technologies and 3rd party.

High Point, North Carolina

• Lead and facilitated training on workflow and business practice knowledge. • SME for product knowledge and training. • Directed and designed self service solutions such as integration points and system configuration. • Listened and responded to customer requests and forwarded necessary information to superiors.

High Point

• Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail. • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems. • Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs. • Performed troubleshooting and tested customer issues via phone, email and remote assistance software. • Often used tools of Visual fox pro and Sql management studio resolved several support cases.

• Questioned callers to determine nature of problems and locations to direct type of response needed. • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty. • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests. • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews. • Prepared and trained new communication operators to perform all duties of position. • Extended consultation and evaluation of applicants during sit longs and provided formal documentation to recruiting summarizing observations.

Raleigh, North Carolina

Used a computerized system, responds to customer inquiries in a call center environment.Responded to telephone inquiries and complaints using standard scripts and procedures. Gathered information, researched and resolved inquiries and logged customer calls. Communicated appropriate options for resolution in a timely manner. Informed Customers about services available and assessed customer needs. Scheduled fork to ensure accurate phone coverage; monitored priority of calls and shifts escalated calls to assure resolution to problems. Mentored other Apple advisors.

Conducted intakes with families who are referred to the Supervised Visitation program by Wake County Courts. Monitored visits between non-custodial parents and children. Monitor waiting room interaction between clients.

Advised students in the handling of issues such as family, financial, and education concerns.Enforced rules and regulations to ensure the smooth and orderly operation of residence hall.Mediated interpersonal conflicts and issues between residents.Administered, coordinated or recommended disciplinary and corrective actions.Make regular rounds to ensure that residents and areas are safe and secure.Determined the need for facility maintenance and repair, and notify appropriate personnel.

Ba, Psychology, Minor: Child Development

Master Of Business Administration - Mba, Leadership