Talita Botelho Email & Phone Number

Transition from Next to Bradesco based on the results achieved in the previous Marketplace project. By acting as Product Owner, engaged cross-functional teams and established a multichannel support for the customer journey.- Successfully launched Bradesco Shop's MVP (Bradesco's marketplace);- Spearheaded the transition from on-premise to a fully cloud-based software platform, pioneering Bradesco's shift to cloud services.

Co-creator of the social project Aproximar, which has the objective of promoting environmental education for children in socially vulnerable situations, as well as fostering social impact through a mobilization network.- More than 160 impacted children and 200 volunteers;- Online donation campaign that benefited 3,000 people during the COVID pandemic.

Designed and implemented processes, channels and platforms to define the customer experience while launching the marketplace of NEXT Bank (nextShop) in a record time of 5 months. Collaborated with Product team to prioritize new features which improved the customer journey.- Improved the Customer Satisfaction by implementing new processes and training CS team.

Curitiba, Paraná, Brazil

Structuring of commercial activities with a focus on prospecting strategies, process structuring, commercial diagnosis and suggestions for improvements with an action plan. Management and allocation of resources to social entities in an efficient and sustainable manner.- Participation in the design of a digital event for 1,300 employees - employer branding strategy;- Social investment directed to institutions that have benefited the community.

Curitiba E Região, Brasil

Responsible for structuring the commercial department and managing a team focused on fundraising and customer service to "Festival de Teatro de Curitiba", "Risorama", "Gastronomix", among other projects.- Idealization of new projects that became part of the company's annual agenda;- Expansion of the company's projects from 1 to 5 states;- Increase in annual revenue from R$ 4 million to R$ 11 million through active prospecting;- Increased in 390% the sponsorship of the main social project of Parnaxx dedicated to children in vulnerable communities, which made possible to benefit 20,000 children and 300 teachers;- Negotiated the greater sponsorship already carried out by a single company in the projects of the producer (R$ 3,25 million by Cielo);- Management of the main investors like Renault, Vivo, Ebanx, Electrolux, Cielo, Caterpillar, etc;- Placed Parnaxx in the ranking of the 10 largest fundraisers of Cultural Tax Incentive in Brazil.

Curitiba E Região, Brasil

Fundraising as trainee of the hospital's Young Talents Program, the largest internship program of Brazilian third sector. After a probationary period, was 1 of the 3 people invited to join the commercial team out of 10 interns.- Golden Ball Award for the best overall performance of the Young Talents Program;- Convinced 150 company owners to become monthly donors to the hospital in 5 months; - Lectured on the hospital's activities and donation programs to more than 2,000 sponsors’ employees.

Curitiba E Região, Brasil

Development and elaboration of managerial reports and presentations to the board of the Service Delivery Department, which was the BackOffice operations of the bank.Development of spreadsheets of department's costs and budget forecast. Elaboration of report to assist in the reduction and control of monthly overtime performed by employees. Analysis of costs and accounting adjustments of undue expenses.

Curitiba E Região, Brasil

Implemented 5S program, which allowed the Business Planning and Management department to achieve the gold quality certification.

Postgraduate Degree, Marketing Intelligence

Executive Program

Mba In Marketing

Bachelor Of Business Administration - Bba

Activities and Societies: Tutor assistance for the Third Sector Administration discipline.

Academic Exchange, Business Administration - Bba

Activities and Societies: Member of the Rotaract Club - Rotary International US. Attendance in College of Business Administration.