Talita Colin Pereira Email & Phone Number

County Dublin, Ireland

Dublin

•Test project assigned to identify localisation bugs.•Review language components (e.g. Text & Audio files) before and after integration.•Identify and detail defects in a clear and concise manner using the designated bug tracking database.•Complete regression/verification testing.•Provide ad-hoc translations.•Identify and document any audio or text Brazilian Portuguese related bugs in-game.•Spot grammar and language cultural related issues while suggesting the correct… Show more •Test project assigned to identify localisation bugs.•Review language components (e.g. Text & Audio files) before and after integration.•Identify and detail defects in a clear and concise manner using the designated bug tracking database.•Complete regression/verification testing.•Provide ad-hoc translations.•Identify and document any audio or text Brazilian Portuguese related bugs in-game.•Spot grammar and language cultural related issues while suggesting the correct translations.•Identify and fix any in-game language context or consistency issues to deliver a better localization experience to the user.•Run test suites and follow up on bug fixing and implementation.•Assure the quality of the final content for the target audience.•Approve assets to be accurate and clear for multiple target audiences. Show less

Dublin, County Dublin, Ireland

•Support Team Lead with activities such as reporting, buddy system, chat monitoring, team metrics.•Point of contact for new joiners, assisting in terms of policies, features, recent updates and training.•Mentor agents in areas of expertise.•Meeting or exceeding internal and external targets for account management, driving partner satisfaction.•Acting as a vSME for the team during the night shift helping a big team with general and specific questions about the right… Show more •Support Team Lead with activities such as reporting, buddy system, chat monitoring, team metrics.•Point of contact for new joiners, assisting in terms of policies, features, recent updates and training.•Mentor agents in areas of expertise.•Meeting or exceeding internal and external targets for account management, driving partner satisfaction.•Acting as a vSME for the team during the night shift helping a big team with general and specific questions about the right workflow/troubleshooting steps to follow. Show less

Dublin, County Dublin, Ireland

•Assisting with shadowing training of new joiners explaining WF processes, tools and communication.•Answering enquiries via email and chat on a daily basis within SLA and with very high-quality standards.•Emphasis on driving high customer satisfaction and resolution.•Identifying flag trends and potential global technical issues.•Troubleshooting with users, processing suggestions, escalating issues, and other information to ensure a constant improvement in the user… Show more •Assisting with shadowing training of new joiners explaining WF processes, tools and communication.•Answering enquiries via email and chat on a daily basis within SLA and with very high-quality standards.•Emphasis on driving high customer satisfaction and resolution.•Identifying flag trends and potential global technical issues.•Troubleshooting with users, processing suggestions, escalating issues, and other information to ensure a constant improvement in the user experience.•Ensuring excellent customer satisfaction.•Focus on supporting partners and companies from the Portuguese market and, when needed, other markets.•Full compliance to both Accenture and client policies.•Working in partnership with the team of product developers and technical support and marketers in order to recognize all business opportunities.•Meeting or exceeding internal and external targets for account management, driving partner satisfaction.•Working with multiple systems, such as Google Analytics: platform to help creators to identify problems and optimize their channels with strategies accordingly to their specific needs and market; Monetization dashboard (AdSense); Recognition platform; Policy compliance platform; Features platform.•Assisting partners with growing their business through support and product training.Identifying potential trends and pinpointing issues to help the company and client to develop new strategy.Achievements•Top 3 agents of the month January 2022: Award received after presenting a solid performance, exceeding expected targets, throughout the previous and following period, across more than 5 language markets and over 80 agents. Show less

•Edit images for social media purposes on Adobe Photoshop.•Translating content from English to Portuguese (Brazil) for social media posts.•Working within tight deadlines and SLAs for publishing.•No supervision needed, I had to achieve completion of tasks dealing with priorities and on time.•Handled at least 45 images to edit within the period of 1 day.•Translation of 14 pages with many different topics at hand within a day.•Achieved high standards of quality until I was… Show more •Edit images for social media purposes on Adobe Photoshop.•Translating content from English to Portuguese (Brazil) for social media posts.•Working within tight deadlines and SLAs for publishing.•No supervision needed, I had to achieve completion of tasks dealing with priorities and on time.•Handled at least 45 images to edit within the period of 1 day.•Translation of 14 pages with many different topics at hand within a day.•Achieved high standards of quality until I was offered jobs every week, sometimes more than one from the same company. Show less

São Paulo, Brasil

•Branding creation;•Campaign planner;•Social Media;•Marketing;•Website design.

Dublin, Ireland

- Assisting clients in all the activities of daily living.- Facilitating clients to maintain and promote their independence- Assisting clients in the taking of medication in line with policy and procedure

São Paulo, Brazil

- Planning campaigns and events- Branding and logo creation- Creating and editing the company internal and external marketing related materials (design and content)

São Paulo, Brazil

- Planning campaigns and events- Branding and logo creation- Creating and editing the company internal and external marketing related materials (design and content)

São Paulo, Brazil

- Creation of new content and bringing information for employees- Organizing events

Vargem Grande Paulista, Brazil

- Ads creation for the magazine clients- Direct contact with clients- Editing the magazine

São Paulo, Brazil

- Branding- Folders and flyers creation for events

Bachelor'S Degree, Publicidade E Propaganda

Digital Marketing And Social Media

General English, Foreign Languages And Literatures, General

Ensino Médio