Talitha Nelson Mba Email & Phone Number

Gloucestershire

https://gloucestershirecf.org.uk

Gloucestershire, England, United Kingdom

A unique pop up bar company, serving private clients in the Cotswolds. www.thetravellingpubcompany.com

Uk

OKA, a luxury British interiors brand with 14 stores. Responsible for stores, people, profit across the UK, from London to Harrogate. Approached to join the newly formed senior management team, to attract new investment and sell the business. I had two years to transform the culture and operational side of the retail business, improving every area from building and developing teams to offering world class service, transforming store retailing standards, developing and launching efficient and standard ways of working across the estate & all areas of governance. Therefore it’s been a transformative and exciting couple of years, successfully creating and rolling out a new retail strategy, developing an engaged retail culture, growing my Leadership team, resulting in exceeding all business performance expectations. We moved through exciting times, where I had the opportunity to influence how a fantastic brand developed, whilst continually focusing on our customer experience. My mantra in every role is “feedback for continuous improvement” and this we embraced internally and with our customers. Hence under my leadership, achieving average NPS scores consistently over 70.At OKA we built a sustainable and profitable business, which we successfully sold on to new investors. Now moving onto a hugely fulfilling role where my business experience will play a big part alongside my personal desire of contributing to my local community, now working for GCF

Uk

Responsible for developing the Retail business, successfully developing retail strategy, structure and growth, focusing on the customer being central to all we do. Neptune Retail and Franchises

Oxfordshire

Working with a number of business's and private clients within the Oxfordshire area, fashion, hospitality & interiors, new startups to small-med size business's. Brand development, product development, Product Mix, Marketing, People Development, Sales & Visual/Display/ Merchandising. All social Media Platforms, a number of POS and Retail Systems.Events, Networking, Marketing & PR in the Cotswolds ....

Cotswolds

Award Winning 4* Cotswold Hotel1. Self financing £1M+ investment to develop and open a new hotel & restaurant within 3 months, full external and internal development. 2. Recruit & develop staff to a high level.3. Successful marketing: create business concept and branding, gaining many awards: 4 Star AA, Michelin, AA Rosette, Good Pub guide, Good Beer Guide, Good Hotel Guide, Alastair Sawday. National Press.4. Sell out yearly events: featured in the Telegraphs "Top 10 places to stay" for New Year in the UK. 5. Website & Content Management, all Social Media Platforms.6. Accounting, Payrol, Administration, Supplier Relationships, Product Development.7. The very best customer service scores, Trip Advisor 4.5/5 Certificate of Excellence.8. Grew the business 150% from year 1-7 23% net profit 9. Managed change successfully throughout the sale of the business, all staff remain with the new owners.

London/Midlands/East & West

I worked with one of the most successful market leading designer fashion Brands, a very exciting, fast pace, rapidly expanding business, working with founders Karen & Kevin, I developed as the business grew, changing job roles every few years as I worked my way up from Store Manager, Satellite Manager into a Senior Regional Manager role.The success of the brand was due to our founders drive to offer world class customer service, the very best product and the development of our people. My first role as store manager at Bicester Village, Designer Outlet, our first outlet and one of our highest t/o stores. I was then given the opportunity to be solely responsible for creating the Outlet strategy and rolling this out for both Karen Millen and the Whistles brands....opening a further three outlet stores across the UK while still managing Bicester. Due to the success of the Outlet rollout and operation I was then offered a full Area role, with both Outlets and full price, 10 stores + opening new stores taking the Area to 15.Finally I managed the largest Region within the UK at the time 30 stores (30 line reports) £35 Million T/O P&L responsibility. Customer service scores 90+ Reached all targets set, full visual and commercial responsibility, people development, recruitment, HR, teams from 20-60 staff, overall 300+ staff H&S & Stock Control.Responsible for opening 12 stores, as well as supporting many others across the UK. Working with all heads of business, merchandising, design, finance, logistics, (new stores, build team, Architects) Creating and Influencing StrategyLeading my team through an acquisition and merger, joining the Mosaic Group. While rapidly growing my full time role, I completed an MBA + presented the new senior team and CEO with a 20k dissertation on “Managing Change"Extensive report analysis retail & POS system changes, rolling out training, report writing and presentations.