Thomas Hart Email & Phone Number

• EOS Implementer®• Responsible for all profit and all loss• Increased revenue by 25%• Increased LER by 122%• Increased utilization by 23%• Turned 15% loss into 21% profit• Delivered the company's first profit-based bonus

• Providing strategic technical insight for e-commerce experts• Managing multiple client relationships on a daily basis• Managing disparate strategy, design, development, and QA teams• Turning confused, half-baked requirements into simple and definitive features through empathic collaboration with stakeholders• Managing client-vendor relationships for short-term ease and long-term mutual growth• Managing and deploying pull requests, branches, and features in Github• Defining and iterating process improvements between teams to reduce friction and time-to-release• Resource management and risk mitigation• Providing constant feedback to ownership and clients alike to resolve urgent obstacles and removing impediments before they happen• Technical writing; describing complex multi-system solutions and esoteric interdependencies in simple, specific langue

Baltimore, Maryland Area

• Generating over $1 million in sales• Project management of more than 500 projects• Developing and maintaining custom Wordpress site• Brand, interface, and print design• Print production and logistics management• Brand maintenance and interface design

Cambridge, United Kingdom

• Branding• Print design• Interface design

Cambridge

Batley

Web Designer for Microsoft-based software house. My duties entailed designing and building both user-interfaces and user-experiences for systems developed for large multi-national organisations.