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Peter Dang is listed as Banking and Finance Case Analyst (Fast Track) at Australian Financial Complaints Authority based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for Peter Dang.
Peter Dang previously worked as Banking and Finance Case Analyst (Fast Track) at Australian Financial Complaints Authority and Privacy and Debt Collection Case Analyst at Credit Investment Ombudsman. Peter Dang holds Diploma, Counselling from Australian College Of Applied Psychology.
Peter Dang is a Banking and Finance Case Analyst (Fast Track) at Australian Financial Complaints Authority.
Listed skills include Leadership, Negotiation, Customer Service, Customer Interaction, and 1 others.
A career timeline built from the work history available for this profile.
Sydney, New South Wales, Australia
- Negotiating between parties to resolve complaints amicably- Identifying possible and serious systemic issues- Restoring trust and confidence in customer interactions, and- Providing fair and impartial assessments.
Sydney, New South Wales, Australia
- Finalising Credit Investment Ombudsman complaints.
Sydney, New South Wales, Australia
- Management and closure of all inbound/outbound customer escalations within SLA- Supporting 72 Sydney call centre staff as the delegated phone supervisor for all live customer escalations- Supporting 138 Manilla call centre staff with marketing escalations- Investigating consumer complaints- Providing detailed real time coaching and feedback to both team leaders and call centre staff to prevent systemic issues- Maintaining relationships with different departments both domestically and internationally in order to provide resolution to complaints, and- Restoring customer relationship and maintaining trust.
Sydney, New South Wales, Australia
- Call centre floor support in absence of leaders, and- Memorising all credit card and charge card products and features to efficiently perform daily customer service duties.
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Peter Dang is listed as Banking and Finance Case Analyst (Fast Track) at Australian Financial Complaints Authority.
Peter Dang is based in Greater Sydney Area, Australia.
Peter Dang has worked for Australian Financial Complaints Authority, Credit Investment Ombudsman, and American Express.
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Peter Dang holds Diploma, Counselling from Australian College Of Applied Psychology.
Peter Dang is listed with skills including Leadership, Negotiation, Customer Service, Customer Interaction, and Interpersonal Skills.
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