Senior Consultant in QA- Knowledge Base Content Production- Automation (Selenium, Robot, Katalon)- Internal Presentations- Estimation of User Stories- Test Case Design / Execution Allocation: PriceWaterhouseCoopers

- Identification of test case scenarios and estimated test efforts for User Stories;- Creation and maintenance of test case scenarios on Jira;- Scrum methodology;- API and Front End testing;- Stack: SQL, Json, Postman, Python, Microsoft Teams, Slack, Jira, Jenkins, Scrum, Kanban, Office 360

West Internet Co. is a consultancy company that helps clients to bring their projects to life. Solutions provided by West Internet Company are:- Conceptualization of Digital Assets (wireframe and Design);- Documentation;- Product Localization;- Outsourcing (Eastern Europe, Asia);- Project Management;- Mockups and interactive prototypes.

Handling with a myriad of requests from customers across the globe, with a focus on the English, Spanish and Portuguese speaking markets. Daily Operations:Account Management - Filing complains and reimbursements- Technical questions - Service requests - Updates - Documentation - Product LocalizationContent and Marketing - Newsletter - Articles (Portuguese) - Help Files (English and Portuguese) Inquiries came in online (chat and email) or by phone (English, Spanish and Portuguese). Online tools I used during that period were: Slack, Intercom, Helpscout and Email.Key Accomplishments:Managed a high-volume workload within a deadline-driven environment. Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). During my time at MailerLite, I had contact with renowned names such as Opera, Nike, Oxford University and Twitter.

As a copywriter at Mediacom I created campaigns for a myriad of audiences and mediums from both public and private sector. From themes ranging from used cars to luxury items, such as the Armada Yachts Brand. in 2007, the text for a Radio Spot won an award from the State Association of Radio and Television Broadcasters (ACAERT) for the best radio spot of the year.

Eco Power Conference was an international event focused on enviromental issues and renewable energy. It featured a stellar panel of discussion, with speakers such as 2007 Nobel Peace Prize winner and Vice-President of the Intergovernmental Panel on Climate Change (IPCC) Mohan Munasinghe, former President of Chile and UN Special Envoy for Climate Change Ricardo Lagos. My task was to coordinate, produce and update information on the event portal for all 500 participants of the event on what regards discussion panels, speakers bio, and events in English, Spanish and Portuguese. The website no longer exists, but you can find more information about the magnitude of the event here: http://www.prnewswire.co.uk/news-releases/eco-power-brings-un-envoy-and-two-nobel-peace-prize-winners-to-brazil-conference-seeks-to-generate-public-policies-aimed-at-making-renewable-energy-viable-153661825.html

- Workflow Management;- Article Writing;- Selection of news;- Shooting Newsletters;- Conducting Interviews.Key accomplishment: During my time at AcontecendoAqui I conducted my first interview with Amyr Klink, a brazilian adventure and sailor with 7 published books and a member from National Geographic Society.