-Effectively manage guest credit control procedures-Authorizes “paid-outs”, rebates, personal checks, and direct bills to affect a consistent accounting control to maximize revenue and minimize expenses.-Ensures that the PMS Guest database is populated and kept accurate for returning guest needs.-Is fully conversant with all future and in house groups to ensure that all details are executed as planned.-Reviews future arrivals on a daily basis.-Is responsible for the handling and proper resolution of all guest requests and complaints ensuring issues are corrected and reported to the relevant Department Heads for their attention.-Assists with increasing the resorts’ involvement in environmental issues.-Conducts monthly probation reviews and yearly performance appraisals of designated staff .-Communicates anticipated business demands daily with each employee with shift briefings (i.e. arrivals/departures, group functions)-Coaches and counsels colleagues for optimum performance and disciplines when necessary.-Monitors system problems, maintain log of such and coordinate corrections with the I.T. Manager.-Ensures that Front Office logs are maintained-Review point of sale systems for outstanding items.-Reconcile Daily posting for POS and PMS-Investigate Daily variances and made corrections and adjustments as required.-Review each hotel guest folio nightly for corrections, adjustments, transfer or errors.-Daily audit of hotel folios.-Ensure all outlet charges are properly posted to hotel and PRC guest folios and to member accounts.-Ensure there are no “checked out with balances” in rooms or food & beverage postings-Communicate effectively with Accounts Managers on issues and concerns-Run required property management and point of sale system reports for day’s close ofbusiness.-Close out the systems for prior day’s business.-Open subsequent system date-Balance and settle all credit cards by outlet

• Prepared daily flight reports which allowed us to begin our check-ins for the day• Handled daily check-ins for travelers with reservations which involved looking up their reservation, allocating seating arrangements or special requests, printing baggage tags, printing boarding card, sending baggage to screening room, and directing passengers to the gate• Managed cash receipts for over-weight/extra baggage• Prepared gates for arrival/departure flights by maneuvering the jet bridge to/from the plane, secured the entrance to high security areas, processed and boarded passengers with boarding cards • Made gate announcements• Executed post-flight reports and printed/emailed to assigned recipients• Managed taxiing in/out of planes• Handled loading/offloading of luggage• Serviced Lavatories and cleaned the interior of the plane

• Managed a small team of 3 concierge personnel which included daily feedback of operational duties, rectifying any queries of the day and seeking customer satisfaction from prior complaints, and managed highly confidential material pertaining to guests’ info• Handled daily check-ins/check-outs handling large sums of payments • Developed a thorough understanding of approach to manage High Net Worth client needs regarding island excursions, airline reservations, ground transportation, hotel activities both on-site and off-site • Managed client inquiries and special requests including typical island amenities and ordering specialties• Liaise with senior executives to generate solutions for billing, over-booking, and conference issues • Provided brand awareness of the community/property information to those inquiries in support of the marketing and sales efforts• Responsible for greeting new residents, families and their guests • Set a great first impression for all clients/guests• Perform outside of my job responsibilities to satisfy clients and their families with all that they requested.• Followed up with guests to inquire about their satisfaction with their stay and our services and inquire about possible purchases for our fractional units