• Created new recipes, outlined steps and training staff oncorrect preparation.• Delivered in-depth training to workers in food preparationand customer-facing roles to promote strong teamperformance.• Resolved challenging customer complaints to fullsatisfaction, promoting brand loyalty and maximizingrepeat business.• Directed activities of team of skilled kitchen workerspreparing and serving meals.• Cleaned counters, machines, utensils and seating areasdaily.• Provided in-depth information to customers on beveragepreparation and offered samples of latest brews.• Prepared coffee, cleaned dining areas, opened registerand performed other opening duties.

• Managed opening and closing procedures andrecommended changes to enhance efficiency of dailyactivities.• Performed investigations on market flows to identifyseasonal trends and forecast consumer needs.• Processed payments for credit and debit cards andreturned proper change for cash transactions.• Managed scheduling for store shifts to accomplish properstaffing at all times.• Supervised associates by providing direction andinstruction for stocking shelves, rotating stock andreceiving deliveries.• Trained and managed associates in customer service andsales techniques.• Managed customer service by dealing with complaints,organising stock and answering customer questions.

• Learned every menu preparation and numerous off-labeldrinks to meet all customer needs.• Controlled line and crowd with quick, efficient service.• Maintained regular and consistent attendance andpunctuality.• Educated staff by sharing knowledge and expertise ofcoffees, teas and merchandise.• Constantly expanded personal knowledge of coffee stylesand varieties.• Cleaned counters, machines, utensils and seating areasdaily.• Developed and demonstrated skillful and creative latte artto engage customers.