Opened a 7500 sq ft upscale Sports Bar with 40 employees. Opening duties included layout, set up, equipment purchasing, menu design, staffing, etc. As a family owned small business, I was required to wear many hats. Duties included, but were not limited to:• Actively involved in the recruiting and interviewing process to attract and retain top talent.• Accurately administered bi-weekly payroll processing and prepared employment tax filings and reports using Quickbooks.• Resolved… Show more Opened a 7500 sq ft upscale Sports Bar with 40 employees. Opening duties included layout, set up, equipment purchasing, menu design, staffing, etc. As a family owned small business, I was required to wear many hats. Duties included, but were not limited to:• Actively involved in the recruiting and interviewing process to attract and retain top talent.• Accurately administered bi-weekly payroll processing and prepared employment tax filings and reports using Quickbooks.• Resolved employee issues pertaining to workers’ compensation, leaves of absences and requested time off.• Structured and coordinated programs and policies for training, compensation, benefits and employee orientation for a forty employee restaurant.• Implemented an effective new hire orientation, employee handbook, job descriptions and employee review forms. • Demonstrated the ability to make day-to-day operational decisions of two medium sized businesses with respect to employee and customer support.• Defined expectations for departments regarding level of service, sales performance, quality assurance and productivity.• Provided on-going training and development of all team members including Supervisors ensuring accountability.• Increased the profitability of the company by developing revenue generating ideas, new products and services, as well as, cost saving ideas for the business. • Facilitated quarterly meetings to develop strategies to positively influence workplace relationships and improve productivity. • Utilized Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Access, Publisher) to conduct daily business. Show less

Managed and operated all aspects of a twenty-eight acre retreat facility/catering and event company that sleeps up to 380 people and serves close to 40,000 meals per year. Job responsibilities included:• Maximized revenue by developing marketing plans, implementing sales promotions and the ongoing training and support of staff. • Created and managed budgets to ensure the business was positioned to meet customer demands while maintaining profitability.• Cultivated a teamwork… Show more Managed and operated all aspects of a twenty-eight acre retreat facility/catering and event company that sleeps up to 380 people and serves close to 40,000 meals per year. Job responsibilities included:• Maximized revenue by developing marketing plans, implementing sales promotions and the ongoing training and support of staff. • Created and managed budgets to ensure the business was positioned to meet customer demands while maintaining profitability.• Cultivated a teamwork environment that encouraged positive dialogue across the business.• Analyzed data to create detailed monthly and yearly reports on business revenues, profitability and forecasts.• Maintained knowledge of state, local and federal employment laws and procedures to ensure payroll and safety compliance.• Provided expertise in employee relations, coaching, performance management and employee development. • Interfaced with employees and managers regarding employment, employee concerns, benefits and payroll processing.• Exercised exemplary judgment and maintained a high degree of confidentiality. Show less

• Coordinated effectively with sales representatives, the shipping department and customers to ensure the correct product was received in a timely fashion.• Managed a high-volume workload within a deadline-driven environment.• Established an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.• Demonstrated strong partnership-building skills by listening attentively, solving problems… Show more • Coordinated effectively with sales representatives, the shipping department and customers to ensure the correct product was received in a timely fashion.• Managed a high-volume workload within a deadline-driven environment.• Established an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.• Demonstrated strong partnership-building skills by listening attentively, solving problems creatively, and using tact and diplomacy to find common ground and achieve win-win outcomes. • Effectively and efficiently handled customer inquiries, complaints, billing questions and service requests. • Became the primary "go-to" person for new and established customer service reps when faced with challenging problems with orders and/or customers. Show less

Eight years of service with a company known for its dedication to customer service. Strong emphasis is also placed on teamwork, productivity and professionalism.Assistant Manager (1995)•Help select, manage and motivate a team of roughly thirty employees.•Conceive and implement promotional events for the department.•Responsible for forecasting business and scheduling accordingly.Head Cashier (1992-1995)Sales Associate (1990-1992)Stock Person/Cashier (1987-1990)