Tallita Dias Email & Phone Number

Gold Coast, Queensland, Australia

Dedicated to implementing Salesforce solutions for public sector clients. My primary role has been in the quality assurance stage of software development and deployment across various environments, including QA, SIT, UAT, and Staging. I specialise in the Salesforce PSS data model and Omnistudio, ensuring robust and reliable solutions.• Validate applications against functional requirements and specifications, executing system testing, regression testing, smoke testing, and user acceptance testing. • Write and execute detailed test scripts to validate system requirements and business processes. • Manage and track defects using JIRA, ensuring timely resolution and stakeholder communication. • Identify potential gaps in processes and provide recommendations for improvement.• Work within Agile methodology, participating in sprint planning, daily stand-ups, and retrospective meetings to deliver high-quality solutions. • Collaborate closely with developers, business analysts, and stakeholders to understand requirements and deliver high-quality solutions, using Confluence to maintain documentation and share knowledge.

https://trailblazer.me/id/tallitadsAcquiring specialist knowledge and up-to-date skills about the Salesforce platform, including business processes and system configurations and so far I have achieved 100 badges (92,500 points), including 4 superbadges - Business Administration Specialist- Lightning Experience Reports- Dashboard Specialist and Security Specialist - Process Automation Specialist). Modules include: - Administrator Certification Prep: Setup and Objects; Salesforce Flow; Salesforce Mobile App Customization; Data Security; Reports & Dashboards for Lightning Experience. - AppExchange Basic; Formulas and Validations; Lightning Experience Customization; Picklist Administration; Data Management; Accounts & Contacts for Lightning Experience; Data Modeling.

Sydney, New South Wales, Australia

- Provided excellent service to customers as well as maintained and developed long-term business relationships. - Managed daily tasks such as updating inventory and checking information via VEND POS system, processing orders, invoices and exchanges, and managing stock returns.

Sao Paulo, Brazil

- Led the portfolio of contracts through the various stages of the sales cycle, and managed and oversaw the implementation of 50+ telecommunication projects. Collaborated to increase revenue by 25% over 5 years.- Prospected, negotiated and managed B2B communication with clients from a broad range of industries such as telecommunications, digital certification business, law firms, supermarkets, schools, and hospitals.- Used the SCRUM methodology to plan activities, define goals, timelines and the scope of projects.- Worked in partnership with developers, project managers, IT specialists, trainers, help desks and other experts to ensure the successful delivery and implementation of projects.- Collected and analysed CRM data and information associated with the projects and reported key findings to sales teams, senior management and stakeholders.- Arranged meetings for each project to define roles and responsibilities.- Performed end-to-end management and control of documentation associated with contracts and projects.- Organised project meetings and training sessions with vendors and project members.

Sao Paulo, Brazil

- Managed commercial activities to ensure the smooth running of the operations, including B2C communication, contract negotiations, budget control, and project deadline management.- Managed a portfolio of contracts focusing on the distribution of national and imported dental products around the country.- Contributed to an increase in sales of 9% a year by negotiating a partnership to supply dental material to university students majoring in periodontics and implantology.- Built strong relationships with customers and stakeholders, and interacted with key business partners.- Prepared sales reports and presentations.

Advanced Diploma, Project Management

Certificate Iv, Marketing & Communications

Neurolinguistic Programming Practitioner Course

Bachelor'S Degree, Business Administration And Management, General