Soumitra Talnikar Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

- Manage operations for PhonePe General Insurance (Purchase, Renewals, Self-Inspection, Commercial, KYC).- Liaison with partner Insurers for day to day business operations and act as a bridge between partner SPOC’s and internal business, product and tech teams to manage expectations.- Monitor, analyze and develop provider metrics to ensure smooth flow of transaction routing mechanism & identify anomalies.- Realtime monitoring and analysis of partner success rates, payments, sales… Show more - Manage operations for PhonePe General Insurance (Purchase, Renewals, Self-Inspection, Commercial, KYC).- Liaison with partner Insurers for day to day business operations and act as a bridge between partner SPOC’s and internal business, product and tech teams to manage expectations.- Monitor, analyze and develop provider metrics to ensure smooth flow of transaction routing mechanism & identify anomalies.- Realtime monitoring and analysis of partner success rates, payments, sales trend, API and funnel conversions, recon report and state transitions.- Create, enhance and manage processes to streamline day to day operations. Identify areas of operations that require automations and draft technical solutions.- Coordinate with Customer Success teams and handle L2/L3 escalations to provide prompt resolutions to customers. Show less

Pune, Maharashtra, India

- Business growth, management and retention of key accounts.- Formulate strategic partnerships with brands for relevant marketing products.- Carry out marketing campaigns across various channels – Dineout App and Social Media.- Ensuring timely resolutions of merchant and customer queries.

Pune, Maharashtra, India

Deals & GV Vertical :- Moved to the Paytm Deals & GV team and core member in the Pune city launch team. Launched Paytm Deals with~20% supply penetration for core hotspots- Carried out marketing activities on field for customer growth and city activation- Helped the sales team with generating leads and onboarding key merchants across all the categoriesNearbuy Vertical :- Moved on Paytm's payroll as Nearbuy is owned by Paytm with more than 90% stake- Key Account… Show more Deals & GV Vertical :- Moved to the Paytm Deals & GV team and core member in the Pune city launch team. Launched Paytm Deals with~20% supply penetration for core hotspots- Carried out marketing activities on field for customer growth and city activation- Helped the sales team with generating leads and onboarding key merchants across all the categoriesNearbuy Vertical :- Moved on Paytm's payroll as Nearbuy is owned by Paytm with more than 90% stake- Key Account Handling of over 100+ Salon, Spa and F&B operations. Increasedrevenue of 60% of the accounts MoM compared to competition platforms and contributed36% of the total revenue in a short span of 6 monthsConsistently achieved more than 85% of the target MoM and maintained higher ranking as a city by improving the Conversion Rate by ~2%- Consistently contributed MoM to the city's 50% of Ad Sales business which subsequently helped with new customer acquisition for the merchants- Carried out city level campaigns to boost revenue with curated content across all the categories Show less

Pune, Maharashtra, India

- Handling over 80+ key accounts through external stakeholder management to increase revenue- Assisted merchants with maintaining minimal cash inflows duringthe pandemic with the help of cash voucher campaign- Worked cross functionally with Marketing team to establish growthcampaigns to generate more visibility after lockdown- Helped with curating content for the merchants for userengagement

Pune, Maharashtra, India

- Handling of over 170+ accounts through external stakeholder management and subsequently increasing revenue and trips of 70% accounts compared to competition platform in a period of 6 months- Core member in the Pune city launch team and carried out on-boarding of more than 500 restaurants - Worked on cost optimization by cutting down eater spends by 57% and maintaining the same growth trajectory - Effective implementation and monitoring of IVR-Ticket process to reduce the ad-hoc… Show more - Handling of over 170+ accounts through external stakeholder management and subsequently increasing revenue and trips of 70% accounts compared to competition platform in a period of 6 months- Core member in the Pune city launch team and carried out on-boarding of more than 500 restaurants - Worked on cost optimization by cutting down eater spends by 57% and maintaining the same growth trajectory - Effective implementation and monitoring of IVR-Ticket process to reduce the ad-hoc calls by 40% - Consistently achieved top ranking in city metrics by achieving 1100x growth in a period of 6 months and contributing to 10% of the city's total trips- Successfully launched Pune, Aurangabad and Nashik and setting up communication process for top accounts Show less

Pune, Maharashtra, India

- Developed Branding and Marketing Strategies for a new retail F&B venture- Responsible for supervising a team of 2 to carry out detailed market research activity for more than 100 respondents for a new F&B venture - Developed a retail marketing strategy for a Yamaha 2-wheeler dealership - Developed branding, content and media marketing strategies for a pre-school- Responsible for end to end relationship management of the clients by solving real time issues

Master Of Science (Msc), Information Technology, A

Bachelor'S Degree, Computer Science