Independent freelancer writer for Media Piston.com • Created high quality website content in record turn around time. • Devised innovative ways to add unique spin to content while staying within clients requested specifications. • Conducted analytical research on clients web competition and offered keyword structured article formation to reach top search engine results.

--Moderation Skills--•Quickly mastered online and company admin office network portals used to communicate information and input data for Lush Fresh Hand Made Cosmetics, T.S.I Financial and Media Piston. •Successfully deciphered weekly sales goal reports from HQ suite portal and translated them into hourly store strategies to increase sales conversions. •Trained by and collaborate with LUSH HQ social media coordinators on strategies to successfully implement promotions and brand advocacy online. • Oversaw participation in online forums in addition to replying to inbox messages while taking steps to ensure a positive experience for customers.

Feb 2012-Current LUSH FRESH HANDMADE COSMETICS Pentagon City VA Key holder, Social Media Moderator, Campaign Coordinator • Over 1 year of practical experience working as a key holder for Lush Fresh Hand Made Cosmetics. • Appointed Campaign Coordinator and Social Media Coordinator for the shop. • Counted registers, logged various monetary amounts, reported any discrepancies • Profound experience in handling product knowledge operations. • Educated in fair trade, eco certified, cruelty free and environmentally friendly ingredient sourcing, product creation, packaging and shipping policies. • Extensive training in massage, organic based beauty, skin and hair care regiments and product application. • Set daily sales floor goals while enforcing quality interaction between the staff and customers and delegated routine store task to staff. • Responsible for the processing of credit cards, checks, merchandise credits, vouchers, gift certificates/cards, cash payments, and discounts properly. • Worked towards creating a bridge between and assisting with sales, merchandising, operations, training and development and loss prevention. • Demonstrated high degree of professionalism in communication and attitude in both managerial responsibilities and during customer engagement. • Assisted in recruiting and hiring procedures. • Communicated and promoted company programs, marketing tools and events. • Collaborated with Pentagon City Mall Marketing team for lush “Emotional Brilliance” Product Lunch, achieving the ranking of 17th highest in event day sales volume ranking out of 100 national Lush stores; while raising money for The “Simon G Cole Youth Foundation”.

•Interpret or modify music, applying knowledge of harmony, melody, rhythm, and voice. •Featured Artist in regional print magazines.•Showcased in five major productions. •Assisted in local promotion of the shows via face-to-face interactions with patrons and local residents.•Lead vocalist in two Chris and Dee in the morning radio promotion campaigns for the Shows “Chicago” and “Dreamgirls”.

•Certified in Customer service, Avaya Phone operating systems and Disney Dinning Booking reservations.•Responsible for organizing entertainment and dinning arrangements. •Informed clients about hotel and specialty experience options (spa visits, private tours, private boating, Room upgrade selections etc). •Responsible for reservation cancellation and re-crediting money to customer accounts. •Knowable in resolving billing disputes and disgruntle customer/clients.

•Successfully followed established policies and procedures for verifying payment. •Operated the cash register and prepared customer receipts efficiently. Totals price, tax, and shipping and handling charges accurately. Balances the register at the closing of each shift or as scheduled.
 •Responsible for the processing of credit cards, checks, merchandise credits, vouchers, gift certificates/cards, cash payments, and discounts properly. •Responsible for performing a variety of sales functions. Arranged, organized, and displayed phone merchandise. Processes sales transactions, returns, and ensured that all related documentation were complete.•Trained in integrating different sales technique and strategies to meet weekly quotas and gain customer loyalty. •Responsible for exciting daily customer service and effective interpersonal communication amongst store associates.

•Assisted office staff in processing case applications for admission into the benefits platform.•Data input, filing, daily progress report drafting and other clerical service work.