• Increasing user adoption by 20%, saving clients 10 weekly hours of manual work and driving 15% increased revenue by creating tailored customer feature utilization and best practices playbooks• Conducting extensive training for newly onboarded accounts and hyperfocused trainings for longlasting accounts to continuously drive and leverage optimal value• Collaborating with internal product teams to better streamline client processes

• Managing and growing a portfolio of strategic accounts throughout their entire post-sales lifecycle; generating $4MM+ in revenue annually• Conducting account reviews, QBRs and onsite visits with key stakeholders and performing continuous optimization to ensure maximization of ROI• Ensuring positive customer experience by proactively cultivating lasting relationships• Engaging and consulting clients on best practices, strategies, solutions and industry trends

• Creating and executing engaging marketing content, campaigns and promotions through social media and in-game channels to increase player retention and satisfaction• Promoting a stronger online brand and presence- grew Facebook page “likes” from 5,000 to 10,000 • Developing relationships with top community influencers to increase brand trust and loyalty• Managing all online customer support via Zendesk, social media and online feedback forums

Performing market research for foreign companies penetrating the Chinese marketResponsibilities include: Industry trends and competitor analysis, market-entry and channel strategy options, due diligence and screening of potential business partners

Carrying out foreign affair policies as part of the Israeli mission in Beijing.