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Sutirtha Talukdar Email & Phone Number
Chief Operating Officer
at
TekEverika Global BPM Solutions
1 work email found
@yahoo.co.in
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Operating Officer
Location
Kolkata, West Bengal, India
Company size
Who is Sutirtha Talukdar? Overview
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Quick answer
Sutirtha Talukdar is listed as Chief Operating Officer at TekEverika Global BPM Solutions, a with 10 employees, based in Kolkata, West Bengal, India. AeroLeads shows a work email signal at yahoo.co.in and a matched LinkedIn profile for Sutirtha Talukdar.
Sutirtha Talukdar previously worked as COO at Tekeverika Global Bpm Solutions and Co-Founder & Director at Finaquaest Capital Advisory Services Pvt Ltd. Sutirtha Talukdar holds Next Generation Manager, Business, Management, Marketing, And Related Support Services from Harvard Business School.
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Email format at TekEverika Global BPM Solutions
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{first}{last}@yahoo.co.in
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Profile bio
About Sutirtha Talukdar
A specialist in CX delivery, Customer Life Cycle Management, Customer Loyalty, Customer Retention for over 20 years• Lead and managed large-scale operations for Telecom & ISP sector.• Have breadth & depth of experience in setting up and growing start-up operations and smoothly running large scale operations with consistent performance delivery.• Proven record of achievements across customer acquisition, service delivery, back-office operations, tele sales, BPO, call centre (voice & non voice), customer service, complaint management, customer grievance redressal, training, quality, and process excellence.• • Consistently delivered business outcomes measured through C-Sat, NPS, Sales & revenue along with process improvement & cost optimization initiatives.• Managed multiple vendors and did client servicing & people management for large teams.
Listed skills include Team Management, Service Delivery, Management, Vendor Management, and 30 others.
Current workplace
Sutirtha Talukdar's current company
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Tekeverika Global Bpm Solutions
9 roles
Sutirtha Talukdar work experience
A career timeline built from the work history available for this profile.
Jan 2024 - Present
Co-Founder & Director
Current
Finaquaest Capital Advisory Services Pvt Ltd
Jan 2021 - Present
Director At Various Companies
Jan 2017 - Dec 2020
Chief Operating Officer
Ikf Technologies
Solely driving P&L for entire BPO Unit and responsible for business growth & sustainability.
Jul 2015 - Nov 2016
Assistant General Manager - Customer Service Delivery
Aircel
o Currently associated with Aircel Cellular, A Maxis Group Company, Kolkata as Assistant General Manager heading Service Delivery & Experience Head – Kolkata & WB. Responsible for Core BPO Management, BPO-WFM, Forecasting, BI-Command Center & Business Analytics Proven ability to set up BPO service framework, work force management, work flow management, Process design, UAT, implementation & control, Business Intelligence, Cost budgeting & AOP processes around service… Show more o Currently associated with Aircel Cellular, A Maxis Group Company, Kolkata as Assistant General Manager heading Service Delivery & Experience Head – Kolkata & WB. Responsible for Core BPO Management, BPO-WFM, Forecasting, BI-Command Center & Business Analytics Proven ability to set up BPO service framework, work force management, work flow management, Process design, UAT, implementation & control, Business Intelligence, Cost budgeting & AOP processes around service delivery. Managing Retail store delivery & experience to ensure higher customer satisfaction & revenue and maintain service standards for operational excellence. Proven ability to efficiently manage critical change management / transition (Process / work flow) as per business defined rules & guidelines. Strong decision making and problem solving skills. An experienced service professional to set-up complete service framework, process design, process implementation and process control post roll-out. Able to motivate and lead others in a team environment. Able to prioritise tasks and workloads in order of importance. Track record of delivering results with deadlines. Show less
Jun 2005 - May 2015
Cluster Cs Lead
Headed the customer service operations; primary responsibilities were:-o Overall customer service management of the cluster.o Activation SLA maintenance & CEF Management o BPO - Contact centre management of 225 seater catering a business area of 15 Cr monthly revenueo SLA Management in terms of complaint resolution & SR managemento Training & development.o Distributor service management.o Customer escalation management
Jul 2004 - Jun 2005
Group Leader - Customer Escalation & Retention (Access Media)
Handling a sub-base of 8 Lacs Dial-up / ISDN customers for Kolkata, Guwahati, Patna, Siliguri & Bhubaneswar Nodesa) Customer life cycle managementb) 2nd level escalation closure through online or on-site field supportc) Customer hand-holding through proper grace managementd) Revenue Target achievement through up-selling / cross-selling
Jun 1999 - Jun 2004
Jun 1998 - May 1999
6 education records
Sutirtha Talukdar education
Next Generation Manager, Business, Management, Marketing, And Related Support Services
Diploma In Business Management, Business Administration And Management, General
Gniit (Global Net Curriculum), Computer/Information Technology Administration And Management
Bachelor Of Science (B.Sc.), Science
Birla College Of Science
Higher Secondary, Mathematics And Computer Science
B T Road Govt Spnsd High School
Secondary, Mathematics And Computer Science
Rk Mission
FAQ
Frequently asked questions about Sutirtha Talukdar
Quick answers generated from the profile data available on this page.
What company does Sutirtha Talukdar work for?
Sutirtha Talukdar works for TekEverika Global BPM Solutions.
What is Sutirtha Talukdar's role at TekEverika Global BPM Solutions?
Sutirtha Talukdar is listed as Chief Operating Officer at TekEverika Global BPM Solutions.
What is Sutirtha Talukdar's email address?
AeroLeads has found 1 work email signal at @yahoo.co.in for Sutirtha Talukdar at TekEverika Global BPM Solutions.
Where is Sutirtha Talukdar based?
Sutirtha Talukdar is based in Kolkata, West Bengal, India while working with TekEverika Global BPM Solutions.
What companies has Sutirtha Talukdar worked for?
Sutirtha Talukdar has worked for Tekeverika Global Bpm Solutions, Finaquaest Capital Advisory Services Pvt Ltd, Various Companies, Ikf Technologies, and Aircel.
How can I contact Sutirtha Talukdar?
You can use AeroLeads to view verified contact signals for Sutirtha Talukdar at TekEverika Global BPM Solutions, including work email, phone, and LinkedIn data when available.
What schools did Sutirtha Talukdar attend?
Sutirtha Talukdar holds Next Generation Manager, Business, Management, Marketing, And Related Support Services from Harvard Business School.
What skills is Sutirtha Talukdar known for?
Sutirtha Talukdar is listed with skills including Team Management, Service Delivery, Management, Vendor Management, Bpo, Customer Experience, Customer Retention, and Telecommunications.
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