Tiago Alves Email & Phone Number

London, Gb

London, Gb

As a member of the Senior IT Management Team be responsible for the overall management and performance of information technology and systems in the region:- Implement agreed strategies and associated plans;- Implement and maintain the company wide standards and policies;- Develop, maintain and review the company project program in partnership with the IT Services Coordinator /Group Directors of IT. Ensure projects are delivered on schedule that meets the agreed objectives and business needs;- Manage and review IT projects;- Be responsible for the management of IT and systems risk and compliance;- Lead the IT department and ensure that the staff is aligned with Belmond’s vision, mission, values and strategic priorities;- To communicate and provide recommendations to the Regional Senior management in areas of IT expertise;- Ensure the continued, uninterrupted operation of the hotels, regional offices and other business units, IT infrastructure and systems required for the company’s services, secure from threats and operating within agreed performance metrics;- Plan and manage the departmental budget and the IT capital expenditure program for EMEA and APAC regions;- Implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of systems;- Negotiate and monitor Service Level Agreements ( SLA ) for local systems/vendors . Monitor and Report performance on centrally agreed SLA’s for the business units within EMEA and APAC region;- Work with the Regional Senior Management and IT Services Coordinator to plan schedules and priorities and respond to any major issues.

London, Gb

Security – To ensure that the cybersecurity measures and policies are effective and , when cyber security incidents occur , mitigation and proper communication with senior management is provided in timely mannerCompliance- Act as the key contact with the internal and external audit entities to ensure that compliance requirements (e.g COSO 2013, SOX and ISO2700x) and internal IT policies are implemented correctly in all Belmond sites. The Security and compliance also monitors the implementation of remediation plans when those are required and provides updates to senior management.• Analyse daily vulnerability and exploit monitoring, escalating findings and remediating as required.• Design Network Access Control solutions across the enterprise, ensuring that all pre-requisite infrastructure components are in place first.• Formulating and implementing intrusion detection and prevention and data loss prevention methodologies and architecture.• Formulating and documenting the methodology and procedure to be followed for periodic campus • In case of data breaches or security incidents provide mitigation measures in collaboration with Security Provider and provide accurate and updated to the senior IT leadership• Assist with drafting and monitoring of Company IT policies and procedures relating with cyber security and regulatory compliance• Assist with evaluating critical organization cyber security risks • Liaise with the internal and external auditors in the preparation of the yearly audit cycle• Ensure that the ITGC’s and other regulatory controls are in place in all Belmond business units• Assist internal and external auditors during the audit cycle • Review and approve in collaboration with the Head of IT audit remediation plans and monitor and report progress • Assist with preparation of quarterly Cybersecurity and compliance updates for the Audit Committee and any other ad hoc reporting required.• Monitoring and ensuring businesses are PCI compliant

Galway, County Galway, Ie

Galway, County Galway, Ie

As the Regional Project Manager, my role is to coordinate, supervise and manage the current HSIA & IPTV projects across Middle East & Africa continent.I'm responsible for coordinating with the customers, vendors and partners in order to keep the project going smoothly and keep the customer expectations.As I'm part of the Operations Team, I'm also committed to the post installations tasks and follow up, like the day by day support, keep the service running and the client satisfaction.

Galway, County Galway, Ie

- Configure network devices (routers, switches, access points, etc.) and support on-site technicians during new installations.- Provide remote support to regional engineers for scheduled and on demand configurations- Support the NCS manager in validating/evaluating technical products coming from the Product Business unit- Provide updates and verify that documentation is created and updated correctly.- Configure and implement new services and equipment remotely.- Validate and ensure the technical quality of new deployments.- Carry out network configuration during installations- Proactively identify errors in the network and correct them.- Identify configuration best practices for remote support to onsite teams- Managing the Partners and SI teams on the on-going installations

Galway, County Galway, Ie

- Monitoring, resolving technical problems escalated by First and Second line support- Daily Support regarding technical issues to our country based Sales Teamexisting hardware, configuration of new devices and assistance to troubleshooting issues and fault finding )- IPTV Support IPTV support, troubleshooting and provisioning of devices following the network architecture- Validate and ensure the technical quality of newly installed sites- IPTV Server deployment for european based installed in Hotels and Resorts- Define process for new installation- PMS Implementations

Installing and managing Windows Servers (2000, 2003, 2008)Configuring and managing Windows ADInstalling and managing ClustersInstalling and managing Oracle Databases (8i, 9i, 10g)Network InfrastructureInterfaces SpecialistHospitality Management Software (Fidelio)

Maintenance of workstations, user errors, windows, MSoffice.

Bachelor'S Degree, Computers Science, Software Engineering

Graduation, Ccna

12º, Arts