• Provide expert guidance on mobile devices, plans, and accessories, consistently meeting customer needs and driving strong sales performance.• Support store operations and collaborate across departments, including Computing Solutions and Geek Squad, to deliver a seamless and efficient customer experience.• Assist in troubleshooting technical issues and recommending solutions, ensuring customer satisfaction across both mobile and computing product lines.• Contribute to inventory management, product setup, and customer support, enhancing overall store efficiency and engagement.

• Led, motivated, and coached a high-performing team of 15-18 customer service representatives to consistently exceed performance targets and deliver exceptional customer experiences.• Conducted regular performance evaluations, provided actionable feedback, and designed personalized development plans to enhance team skills and operational efficiency.• Collaborated with cross-functional departments to streamline workflows, resolve escalated issues, and implement process improvements that optimized service delivery.• Tracked key performance metrics, ensuring compliance with company standards, while fostering a supportive and results-driven team environment.

• Provided expert guidance to customers on mobile devices, plans, and accessories, delivering tailored solutions that matched their needs and preferences.• Drove sales and consistently exceeded targets by staying up to date on the latest technology trends and product offerings.• Assisted customers with technical support and troubleshooting, ensuring a smooth purchasing experience and high levels of satisfaction.• Collaborated with team members to optimize store performance, improve customer engagement, and create a welcoming shopping environment.

• Managed the setup, configuration, and troubleshooting of lab environments, providing critical support for hands-on training on Nokia’s technology solutions.• Resolved technical issues efficiently through email and remote sessions, ensuring minimal disruption to training and lab activities.• Collaborated with senior engineers to maintain lab equipment, implement system updates, and resolve complex technical problems in real time.