I have been working in the Telco/Customer Service industry for over 15 years. During this time I have worked multiple roles in Leadership and I am highly experienced people leader with a proven track record of performance management, building staff capability and emphasis on building a strong team culture.
Telstra
View- Website:
- telstra.com
- Employees:
- 32819
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Store ManagerTelstra Mar 2019 - Present- Develop strategies and leadership in store to achieve financial and customer experience targets. - Managing compliance against Telstra operating standards and processes. - Identify, coach and develop future leaders. - Build staff capabilities. Achievements: FY19 - Q4 Group Executive (GE) Award Winner FY19 - TSN NSW/ACT Values Award “Show You Care”FY20 - Q4 Group Executive (GE) Award Winner
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Store LeaderTelstra Mar 2017 - Mar 2019Parramatta, New South Wales, Australia- Develop strategies and leadership in store to achieve financial and customer experience targets. - Managing compliance against Telstra operating standards and processes. - Identify, coach and develop future leaders. - Build staff capabilities. - Community engagement and stakeholder management. Achievements: FY18 - Top 10 Store Nationally
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Store Leader (Acting)Telstra Sep 2016 - Mar 2017Blacktown Westpoint, New South Wales, AustraliaAchievements:Acted in Store Leader role at Telstra Store Blacktown and led the store into Top 10 Store Nationally for FY17.
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Assistant Store LeaderTelstra Mar 2016 - Sep 2016Blacktown Westpoint, New South Wales, Australia
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Store Leader (Acting)Telstra Mar 2016 - May 2016Mount Druitt, New South Wales, Australia
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Operations SpecialistTelstra Oct 2012 - Mar 2016Blacktown, New South Wales, Australia- Drive store profitability through operational excellence within the store. - Provide operational leadership in a Telstra store, performing operational functions to maintain a high level of compliance. - Accountability for governance of operations, business analytics, risk management, coaching, and operational excellence.
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Tcw Capability SpecialistTelstra Oct 2011 - Oct 2012Sydney, Australia- Facilitating Telstra’s Retail Platinum Induction Program providing product, sales, process and systems training. - Develop new training support material. - Providing ongoing support to both inductees and their managers. - Contributed to a major review in of all Telstra’s compliance training and how it was delivered.
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Assistant Store ManagerTelstra Jun 2007 - Oct 2011Parramatta, Blacktown, Ashfield, Castle Hill, Harvey Norman T-Life Auburn
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Store Manager (Acting)Telstra Sep 2009 - Oct 2009Rouse Hill, Australia
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Customer Sales & Service ConsultantTelstra Jan 2007 - Jun 2007Parramatta, New South Wales, Australia
Tam L. Education Details
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Electrical Engineering Technologies/Technicians -
Talent2Certificate Iii In Retail -
Vet TrainingCertificate Ii In Information Technology
Frequently Asked Questions about Tam L.
What company does Tam L. work for?
Tam L. works for Telstra
What is Tam L.'s role at the current company?
Tam L.'s current role is Store Manager at Telstra.
What schools did Tam L. attend?
Tam L. attended Tafe Nsw _ South Western Sydney Institute, Talent2, Vet Training.
Who are Tam L.'s colleagues?
Tam L.'s colleagues are Donelle Brooks, Gary Wright, Craig Henderson, April Anne Balanay, Rocco Marinelli, Brian Loong, Saransh Sharma.
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