Tam Phan Email & Phone Number

Ashburn, Va, Us

Responsible for the overall company budget, analytics, and financial reporting for a global leader in corporate housing. Led team that provided executive level reporting across organizations to help drive operational efficiencies, increase sales, maximize profits, and identify issues impacting financial and other key metrics. • Provide data analytics and performed deep dives into financials, pricing, and key data drivers to maximize financial results• Provide reporting and feedback to executive team on issues impacting sales and revenue• Implemented a global comprehensive 4 month forecast across all product lines for the • executive team to review and provide recommendations to increase profitability

Responsible for business development primarily in the non-profit and associations space. Hosted numerous roundtable discussions and events for CEOs, CIOs, and CFOs. Led development efforts to develop and integrate credit card software with various member services software for seamless integration.

Reston, Va

Responsible for providing data analysis and executive level reporting across all organizations to help drive operational efficiencies, increase sales, maximize profits, reduce churn, and identify issues impacting financial and other key metrics. Additional responsibilities include managing team responsible for revenue recognition and providing financial schedules for monthly close package. Worked closely with counterpart at numerous telecom providers and partners in both revenue recognition and dispute and reconciliations services. Key Achievements/Responsibilities• Led the overall requirements and design of a revenue recognition system that was scalable for both Simplexity and our partners such as Walmart, Staples, and other major retailers. System was flexible in handling complex commission components.• Responsible for all aspects of the development of a new Dispute and Reconciliations system for the company and all our partners such as Tmobile, ATT, Verizon, Sprint, Walmart, Staples. New system drove $500K to $1 million+ in additional monthly revenue. Responsible for over $10 Million in settlements with Telecom providers for sales commissions from prior periods. These commissions were previously denied under the old management team, however, through strong analytical analysis and ability to present findings in a clear and concise manner allowed company to collect.• Responsible for turning team into a profit center by charging our partners to dispute and reconcile their commission statements for a percentage of their revenue.• Responsible for all revenue bookings for the wireless and other lines of business such as satellite TV and alarm sales. Produced financial schedules for monthly close.• Provide data analytics and performed deep dives into financials, churn, credit, fraud, activations, sales, and worked with various organizations to improve performance.• Provide insight and feedback to executive team on issues impacting financial results.

Reston, Va

Sr. Manager, Sales Operations Managed all aspects of sales for VP of telesales/websales including budgeting, inventory, credit and activation, marketing materials, and sales promotions. Key Achievements• Drove all sales operations initiatives. Ensured adequate inventory, training processes for credit and activation team, and customer service readiness.• Worked closely with the Finance and Marketing team to generate 300 million annual budget.• Assisted Sr. VP of Sales with forecasting, budgeting, and trending to ensure key metrics are met. Metrics include Churn, Gross Adds, Data Revenue, Fraud, and ARPU.• Managed inventory, order fulfillment, and timely shipping of phones and accessories.• Liaison with IT to ensure all sales and commission systems meet current and future requirements and are in compliance with Sarbanes Oxley.• Developed business intelligence reporting to determined calls handled, calls abandoned, conversion rate, etc. and provided portal for vendors to see their rankings. Responsible for sales reporting for Telesales, Websales, and retailers via Business Objects and Crystal Reports.Sr. Manager, ITKey Project AchievementsSales Commission• Led team of 35 employees and consultants from business case, tool selection, development, and production support of a nationwide commission system for our Sales Channel.• Implemented Business Objects reporting tool for over 6000 sales reps, managers, and third party vendors.Sales Reporting• Established National reporting system for both Direct and Indirect Sales utilizing data mart and Business Objects.Travel and Expense• Managed from requirements to implementation travel and expense system that replaced the AMEX card within Nextel for 16,000 end users.Asset Tracking Logistics and Analysis System• Managed team of 60 employees and consultants for the development, testing, and launch of a $20 Million national system for the engineering organization that tracked network equipment.

Chantilly, Va

Managed the full life cycle of numerous IT projects in support of various government entityKey Achievements• Managed the development and implementation of a budget formulation system for the Chief of Naval Operations (CNO).• Managed the design and development of a Decision Support System for the Naval Research Lab. This system replaced the current civil service performance appraisal system in determining salary levels, performance, and salaries of NRL employees.• Responsible for the database design of a document management/workflow system for the Naval Supply System Command. • Managed the development and implementation of a budget formulation system for the Naval Supply System Command (NAVSUP).

Mclean, Va

Responsible for the database development and implementation of a worldwide immigrant visa system for the U.S. Department of State. System was deployed at over 270 consular posts.

Falls Church, Va

Integrated and installed a document management/imaging system for NAVSEA Submarine personnel. Imaging system features CAD/CAM imaging and document management tools.

Crystal City, Va

Provided engineering and analytical support for NAVAIR on the TACAMO Airborne Strategic Communications Aircraft project. Reviewed test data relative to specifications requirements.