Ngoc Tam Phung Email & Phone Number

- Implemented automated processes for reinstatement and rollback, resulting in a reduction of over 25 weekly manual requests and associated costs.- Streamlined pipeline configurations and git branches, contributing to the simplification of service complexity and a decrease in developer maintenance hours.- Conducted cleanup of company files inactive for over 12 months, leading to decreased utilization of unnecessary resources and a reduction of team toil by 2 working days per month.- Transitioned New Relic tracing to the Sumo Logic log system for enhanced performance monitoring capabilities, and implemented multi-channel broadcast on-call notifications (Slack, Splunk).- Managed incident involving the inadvertent disclosure of a password across systems, leading to critical vulnerabilities in Nucleus and Sonarqube.

Vietnam

Led a team of five members. Together we provided and continuously develop IT solutions for insurance agents of Topdanmark - One of the country's largest insurance companies in Denmark- Successfully launched an entirely new digital portal for sales agents using React, Guidewire to support the insurance lifecycle- Drove adoption of key tools and processes with internal teams and stakeholders to deliver a streamlined platform that serves around 140,000 Danish small and medium-sized companies and private customers- Performed requirement gathering, managed workload features for teams, and defined best-fit approaches for Sales Management tool

Byward Market, Ottawa, Ontario

- Maintained, implemented new report features using ASP.NET, WPF for Texidium - eBook reader application- Worked with QA Analysts to fix bugs and maintain products- Involved in sprint planning, daily scrum and retrospective meetings- Configured dashboard, reports and user behaviour metrics- Created cloud application to automatically convert book formats between publishers and institutions

Ho Chi Minh, Vietnam

- Developed various applications using .NET MVC5 and worked directly with Project Manager to ensure the application meets customer’s needs- Worked collaboratively with designer to create clean, user-friendly interfaces- Maintained, refactored code, and migrated data for obsolete web applications, databases- Built a complete internal application to review code for Application Owner and Team Leaders

Internet Applications And Web Development, 3.9

Bachelor'S Degree, Information Technology, 3.01

Activities and Societies: Volunteer, English club, camping