Tamer Adel Email & Phone Number

Alexandria, Eg

Egypt

Alexandria, Egypt

Alexandria, Egypt

Responsible for monitoring all operations and tasks held in the branch, while maintaining a superior level in performing tasks and operations.Training branch staff -Delivering customer service skills, building professional image, and how to dominate the market trough satisfying customers-, motivating employees in order to maintain the highest level of professionalism in conducting business, hiring new employees to cover our cycle needs.Led 86 applicants as a Trainer for managerial skills -General Management Skills, Communication Skills, Decision Making, and Conflict Resolution strategies- in a USAID funded project that aimed to increase the technical capabilities of the Egyptian youth to overcome the high rate of unemployment.

As a Customer Care Specialist, I nurtured strong relationships with customers by offering our services with the highest degree of customer care. We used customer satisfaction surveys that showed an increased levels of customer satisfaction, reached by the business center to a high level of clients' loyalty which helped in penetrating the market more efficiently. Actual revenues were 2x VS targeted revenues, which ended by earning a promotion to become Branch Operations Supervisor to lead further expansion.

I was responsible for increasing the customers' loyalty for Mobinil against its usual competitor, in order to achieve a high level of selling targets.My mission was accomplished by tripling Mobinil's sales in my selling area.

Doctorate, Marketing/Marketing Management, General, Dba

Mba, International Business

MBA Degree in International Business

Bachelor Of Commerce, English Department (Accounting Section)

BSC in Commerce English Section, Major Accounting

Secondary School, High School/Secondary Diplomas And Certificates

High School