• Assumed lead role after just three days of training, mastering two new LIMS systems and pathology procedures.• Cleared a three-month backlog of insurance billing while maintaining daily workflow efficiency.• Coordinated the annual off-site specimen archive, overseeing the process from request initiation to SOW approval, specimen accession, and completion.• Led the revision and update of SOPs to streamline processes and improve workflow continuity.• Managed and responded to inquiries via phone, email, and fax for pathology information and specimen requests.• Directed office staff in handling on-site and off-site pathology materials, ensuring compliance with HIPAA and CAP regulations.• Negotiated and maintained records for legal case requests, including proper retention and access.• Assisted pathologists with specimen and information requests as needed.• Edited pathology reports before final approval by pathologists.• Utilized EPIC and SoftLab software to access and manage records in compliance with HIPAA guidelines.