Amy Tam Email & Phone Number

San Diego, Ca, Us

San Mateo, California, United States

- Directed operations for a fast-growing property management startup, overseeing a network of over 50 contractors across the nation. - Built and mentored high-performing offshore teams, conducted training programs to enhance team skills. - Collaborated on the creation of operational and product roadmaps that increased internal team efficiency, yielding higher customer satisfaction.- Managed an operational budget and reduced operating costs year over year.- Utilized data analytics to drive decision-making and increase operational efficiency.- Created, maintained and presented detailed reports for senior management, providing insights that influenced strategic decisions.

Miami, Florida, United States

- Conducted in-depth market research and competitive analysis to identify new market opportunities, leading to a successful entry into 2 new regions.- Led cross-functional teams (sales, marketing, operations) to align on market expansion goals, ensuring faster time-to-market.- Formed strategic partnerships with external vendors & contacts, increasing referral traffic by 15%.

Carlsbad, California

- Led and managed a housekeeping team of over 40 members, ensuring consistent delivery of the hotel’s luxury standards.- Implemented and monitored rigorous quality control processes, maintaining the hotel’s five-star rating. - Developed and managed the housekeeping department’s budget, optimizing resource allocation.

Seattle, Washington, United States

- Led and managed a housekeeping team of over 100 personnel across 1,260 rooms, ensuring consistent delivery of the hotel’s luxury standards.- Coordinated housekeeping services for large events and VIP guest stays, ensuring flawless execution and guest satisfaction.- Monitored key performance indicators (KPIs) for the housekeeping department, achieving and exceeding targets for cleanliness and guest satisfaction.

Scottsdale, Arizona, United States

- Managed housekeeping and laundry operations primarily during PM shifts, ensuring adherence to high standards across 326 rooms, Luna Spa, 2 swimming pools, and fitness facilities.- Assisted the Executive Housekeeper in team management, training, and development, contributing to the continuous improvement of service quality and guest satisfaction.

Scottsdale, Arizona, United States

- Provided exemplary guest service by handling check-ins/outs, concierge services, and reservations.- Collaborated with various departments including food & beverage, housekeeping, and conference services to ensure seamless guest experiences that exceeded expectations.

Beijing City, China

- Spearheaded marketing initiatives for Vue Hotels, a new luxury boutique hotel brand, along with the Pink Rabbit restaurant and FAB cafe and bakery at Houhai, Beijing.- Collaborated closely with project managers to track the progress of the hotel site and coordinated various industry events and mixers to foster networking opportunities with potential business partners.- Crafted strategic public relations events aimed at generating excitement and anticipation for the upcoming opening of Vue Hotels, scheduled for summer 2016.- Developed and executed a comprehensive marketing campaign aimed at effectively positioning the brand and communicating its unique value proposition to target markets.

Bachelor Of Arts (B.A.), Business (Tourism)

Certificate, International Business Studies

Minor, Chinese Language And Literature

Certificate, Chinese Language And Literature

Certificate, Chinese Language And Literature