Tamar Rilometo Email & Phone Number

Glenview, Il & Remote From Nd

➤ Strategically collaborating with Tax, Payroll Operations, and Finance teams to resolve issues that affect client accounts➤ Mentoring and training team members in high quality customer service. ➤ Maintaining updated knowledge of federal/state payroll tax laws and deadlines to provide quick information to clients.➤ Advocating for clients while speaking to the IRS or State Agencies on their behalf regarding payroll tax related issues.➤ Guiding clients through payroll set up including off cycle payrolls, employee and company updates, report breakdowns, paid time off balances and managing deductions.➤ Leading clients through self-service multi state payroll entry and reconciliation.➤ Researching client inquiries, preparing adjustments/amendments, and completing timely follow ups when needed.➤ Optimizing AI chat bot messages and templates to improve client satisfaction and understanding as well as response times.

Grand Forks, Nd

➤ Directed onboarding activities for work from home employees in order to guide them through new hire orientation tasks.➤ Effectively supported customers by answering questions and giving step-by-step resolutions via phone, email, and chat.➤ Built close relationships with customers to understand their needs or technical challenges in order to resolve any issues.➤ Edited customer-facing and internal policies as point of contact for department.➤ Led team morale groups by organizing team outings or reward ceremonies.➤ Successfully recognized 5 times for the department-wide achievement award and earned monthly top performer award.➤ Collaborated with cross-functional departments to drive process improvement and coordinate implementation.

Education record

Activities and Societies: Phi Beta Lambda Honors Program Student Organization (Treasurer) German Cooking Club (Treasurer)

High School Diploma