Answered all incoming phone calls, obtaining information from each caller and routing them to the appropriate parties. Received and distributed incoming mail and faxes. Assisting insurance agents with Medicare patient sign ups through instant messenger. Assisted with photocopying confidential documents. Greeted and assisted visitors, laminated pictures for teacher’s classroom. Entered student’s contact information in an Excel spreadsheet. Cross-referenced appraisal report information with system data to verify accuracy. Bringing discrepancies to the attention of immediate supervisors for direction on next steps. Emailed vendors or client to verify information concerning customer’s information. Inputting correct information into database upon request.

Contribute organizational skills toward performing a broad range of administrative duties, including coordinating electronic calendars for senior staff and scheduling meeting requests with AA using Lotus Notes. Proficiently manage high-volume phone communications, ensuring delivery of quality customer service in directing calls, responding to inquiries and relaying detailed messages. Collect and organize briefing information for upcoming meetings with senior staff. Create TAs and travel vouchers, handle travel reservations for senior staff, generate reports and proofread correspondence.

Exhibited multitasking and prioritizing abilities toward handling daily administrative responsibilities, including obtaining customer file folders and filing paperwork

Applied strong planning skills toward efficiently coordinating meetings, calendars, travel and conference calls. Actively collaborated with senior management team in driving projects, administrative operations and scheduling to meet critical timelines, specifications and revenue goals. Greeted visitors, reviewed pictures, revised articles correcting and manuscript numbers and submitted a monthly print status report. Ensured quality customer service in efficiently managing incoming phone communications and strategically dispatching service calls to maximize use of time and resources.