Senior Implementation Manager, Professional Services
Independently responsible for the implementation of Health System, Health Plans, and Enterprise businesses for MDLIVE telehealth services while continuously working to improve internal operations.While at MDLIVE I managed the execution of simultaneous implementations, ensuring all projects were delivered on time through comprehensive plans and customized materials development. I was a trusted advisor to clients during implementations, providing expert guidance and recommendations based on extensive industry experience and knowledge. Each implementation required cross-functional team management to ensure the highest quality solution was delivered.