Tamara Antunovic Email & Phone Number

Invited to complete a recruitment and budget planning project for the ICT Department following an organisational restructure.

• Supported a database of 10,000+ members with banking enquiries, complaints and feedback, membership enquiries and customer service.• Prepared weekly banking requirements, including balance reports, cash collection and debt collection.• Actively assisted the Customer Service and Sales Unit Manager to prepare the opening of Brimbank Aquatic and Wellness Centre.• Prepared pre-sales and pre-opening tours of BAWC and hosted facility tours for community groups, other leadership teams and general public.

• Fulfil the role of a senior CSO by providing problem solving support to team members and addressing any difficult complaints and concerns from members and customers.• Provided training and support to new staff members.

• Offer leadership and assistance to teachers, coaches, parents and students regarding swimming techniques and water safety.• Train and support new teachers through their training programs and shadow hours.• Manage teams of up to 17 teachers.

• Worked alongside Owner-Manager to complete client applications regarding home loans and refinancing.• Offered the opportunity to continue learning and training to help build workplace experience.• Completed an internship as part of the RMIT Business Internship (BUSM4471) subject in Sem 2, 2021.• Final subject grade = HD

• Collaborated with team members to provide high standards of customer service to new and existing clients in regard to their accounts, finances and class preferences.• Supported the Customer Experience Manager in addressing parent/customer concerns and queries throughout COVID lockdowns. • Used teaching knowledge to address parent concerns and needs.

• Taught Aquatic classes to children and adults aged between 6 months - 65yo.• Assisted customers in developing confidence and technique in aquatic environments, while teaching and encouraging water safety practices. • Underwent a 6-month training program to further develop teaching skills and coaching knowledge to be able to offer advanced classes.

• Managed sales transactions and was responsible for organising and processing lay-by orders, return and exchange requests. • Required to set, meet, and understand KPIs and budget goals to achieve business objectives.

Double Degree: Bachelor Of Business, Accountancy And Financial Planning

Certificate Iv In Finance And Mortgage Broking

Victorian Certificate Of Education

- Successfully completed Year 12 and received the Victorian Certificate of Education. - Marian College Lamp Bearer, (School Captain) in 2018

Study Of Croatian Language

Successfully completed VCE Croatian studies.