Advertising, marketing, and public relation agency (previously Memac Ogilvy)Communicating with clients to ensure that all of their needs are understood and addressedBuilding strong client relationships to maintain old business and acquire new customersCollaborating with various internal departments to ensure that they fulfill all customer requestsResolving complaints and keeping track of all processes that pertain to the client’s desiresActing as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experienceCreated integrated campaigns spread across multiple channelsMedia planning, booking and monitoring

Part of the Ogilvy Worldwide network, Memac Ogilvy is an advertising, marketing, and public relations agency.Communicating with clients to ensure that all of their needs are understood and addressedBuilding strong client relationships to maintain old business and acquire new customersCollaborating with various internal departments to ensure that they fulfill all customer requestsResolving complaints and keeping track of all processes that pertain to the client’s desiresActing as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experienceMedia planning, booking and monitoring

Public Relations and Advertising deliverables including: - Relationship building and networking with clients and colleagues; - Monitoring the media, including print, newswires and blogs, for opportunities for clients; - Working as part of an account team to develop client proposals and implement the PR and adverting activities; - Preparing regular client reports and attending client meetings; - Researching, writing and distributing press releases to targeted media; - Collating, analyzing and evaluating media coverage; - Event management, including press conferences and promotional events; - Assisting, attending and promoting client events; - Assisting with the production of client publications, such as in-house magazines or any other printing materials; - Assisting with the jobs requested by the network, including drafting, copywrting and translation. - Identify and drive opportunities for new business - Draft new business proposals - Be pro-active in understanding how social media impacts your clients business. - Play a significant role in delivering new business to the agency - Maintain first-class client relationship and ensure account KPI's are being met at all times

• Operate office equipment such as computer, photocopier, fax machine, etc..• Handled multi-line phone system to co-ordinate pick-ups and delivery.• Opened, stored and distributed mail for entire office.• Adapt easily to new concepts and responsibilities.• Type documents and correspondence.• Perform data entry operations.• Contact clients to arrange appointments, advice of cancellations and postponements.• Assist in the preparation of regularly scheduled reports.

• Professional attitude towards customer satisfaction.• Greeted all customers in a professional manner.• Able to resolve customers’ complaints on as needed basis.• Assisted all customer inquiries and concerns.• Provided top quality service by actively listening and communicating.• Working within established guidelines, particularly with brands• Balancing cash registers with receipts.• Being responsible for processing cash and card payments.

• answering telephone calls• arranging appointments• taking messages• managing databases• recruiting, training and supervising junior staff• handling correspondence• implementing new procedures and administrative systems• coordinating mail-shots and similar publicity tasks• Plans events and volunteer activities.