Tamara Becker Email & Phone Number

Lenexa, KS

• Responsible for recruitment, growth, and development of Clinical Operations employees. Provide leadership in the implementation of PRA’s quality initiatives and business processes, achievement of its management goals.
• Manage and career develop a team of 20 employees.
• Assists more senior Clinical Operations staff in the review, development and implementation of short-term and long-term objectives, major plans and programs for each functional group within Clinical Operations.
• Participates in internal/external audits and regulatory agency inspections, as required.
• Creates and maintains effective relationships between other PRA business units or functions.
• Displays expertise in the position by: Leading process development / improvement task force Developing tool(s) to improve Clinical Operations processes Acting as a Subject Matter Expert (SME) for various initiatives..

Lenexa, KS

• Therapeutic experience o Hematology – Leukemia - Myelodysplastic Syndrome-MDS o Psychiatry - Substance Use Disorders - Drug/Alcohol
• Performed investigator recruitment activities utilizing phone scripts, questionnaires, study site materials and other tools for use in evaluating investigative sites.
• Proficient in the quality review and negotiation of Informed Consent Forms.
• Utilized the Clinical Trial Management System (CTMS) to ensure investigator recruitment activities were accurately tracked.
• Performed essential document collection, review, maintenance and close-out activities, ensuring that sponsor and investigator obligations are being met and are in compliance with applicable local regulatory.
• Supported investigators and investigative staff in fulfilling obligations with regard to local submissions according to local regulatory and Institution Review Board (IRB)/Independent Ethics Committee (IEC) requirements.

Mission, KS

• Manage and developed the Customer Service Account Representative Group consisting of Quality Assurance of remote customer support, Project Management and Product Quality.
• Manage the Quality Assurance team comprised of 10 employees.
• Developed policies and procedures for Quality Assurance group as well as the Account Representative Group.
• Developed score card review process using Verint, Impact 360 Quality Monitoring to measure the hard and soft skills of a Technical Analyst when servicing a customer.
• Improved customer service based on client feedback through the development of new policies and procedures.
• Point of contact for escalated issues from customers.

Mission, KS

• Organized the CS Administration Developed policies and procedures for the Administration.
• Compiled and tracked chronic site issues to provide visibility to the Product Quality team for faster resolution.
• Network Access Plan (NAP) Administrator; facilitate all hardware and software requests for approximately 300 ScriptPro employees.
• Audit HR paperwork for three ScriptPro departments.
• Implemented Customer Service directory restructure to provide consistency across the department and ensure protection of Protected Health Information (PHI).
• Supervised pharmaceutical automation equipment label and supply ordering process.

Mission, KS

• Pulse calls to customers to assess the quality of our Customer Service and discover areas for improvement.
• Review of all Help Desk calls to assess customer satisfaction and timely resolution of customer problems.
• Research, problem solving, and coordinating Customer Service response to site specific issues.
• Monitoring and communicating with various departments regarding site questions and concerns.
• Customer label and supply order processing and follow up.
• Detailed documentation of all customer and employee interactions relating to customer issues.

Overland Park, KS

• Trained all new instructors and ensured that they were prepared and qualified to teach their classes.
• Coordinated all class events, including student rosters, payments, and completion certificates.
• Secured all materials needed by the instructors for the classes.
• Served as the point of contact for event center set-up and maintenance.

Kansas City, Missouri Area

• Designed all art displays for the front windows and promoted special events and sales.
• Created special mailings for the gallery and selected advertising media to be used.
• Scheduled gallery employees and responsible for all daily bookkeeping activities.
• Served as a floor salesperson for four years, working with customers to aid in decisions regarding design, layout, and cohesion of art in various settings.