Tamara Black Email & Phone Number

Edmonton, Canada Area

As an Insurance Underwriter, I maximized retention by conducting in-house underwriting and supporting underwriting strategy effectively. I determined fair and competitive pricing by thoroughly analyzing several exposure factors in the market. Additionally, I utilized my proficiency in online tools and applications in setting up Brokerage Portfolios in Excel and on the Intact underwriting system. Additionally, I evaluated debt ratios, credit scores, property valuations, and various other factors when making decisions.

Calgary, Canada Area

I supported clients through inbound calls, outbound calls, and email, ensuring timely resolution of issues in a professional and courteous manner and setting clear expectations of the service journey. I ensured a thorough understanding of the coverage purchased by a client to help differentiate between eligible and ineligible claims. I worked in a methodical way to present full facts to the claims decision-maker to secure appropriate decisions on each claim. I enforced my problem solving and excellent communication skills in the agile handling of 12+ claims-related computer programs. I warmly handled an average of 45-60 calls per day.

Greater Calgary Metropolitan Area

As a Level 1 and Level 2 (commercial license) licensed Personal Lines Insurance Advisor, I assumed responsibility for the retention and account development of existing clients, quoting, and placing new business. I strictly adhered to legal guidelines and protected the company from any possible errors and omissions claims. I was commended for my remarkable familiarity with business and management practices and principles, along with proficiency in operating policies and procedures. I consistently achieved 100% on call quality audits. I also regularly exceeded sales targets and call targets while adding value and comprehension to client portfolios based on their needs. In addition, I exhibited my adeptness in coaching and educating colleagues in the area of customer service.