Tamara Bodechon Email & Phone Number

Saint John, NB

Saint John NB

• Consult with senior leaders globally to identify and assess training needs
• Recommend solutions that align with the organization’s strategy and direction
• Curriculum design, development, implementation, and evaluation
• Facilitate training and coaching courses focused on leadership development
• Coordinate leadership learning events

Saint John NB

• Led a team of new hire and technical trainers across multiple Canadian centers
• Evaluated and coached trainers on job performance
• Planned, prioritized, and aligned resources to business requirements
• Worked with managers to identify and assess training needs
• Benchmarked to ensure we remained industry leaders in employee development

Saint John NB

• Hired new employees and support staff
• Outlined measurable objectives and held employees accountable
• Motivated and encouraged employees in their learning development
• Analyzed performance problems, determined gaps, and developed solutions that eliminated the discrepancies
• Provided career coaching
• Ensured company’s customer satisfaction targets were achieved

Saint John NB

• Creatively developed training curriculum based on needs assessment
• Facilitated classroom training delivery
• Supervised new employees
• Monitored and assessed new hire performance results
• Coached new hires on remote technical solutions and call handling processes
• Provided back up to the Management Team in their absence

Saint John NB

• Placed service calls in database
• Helped customers remotely solve their copier problems
• Dispatched technicians

Certificate Of Business Administration Level 2

Education record