Tamara Britton Email & Phone Number

Austin, Texas, United States

Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS. Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements. Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances. Highlight trends and red flags to the business for better improvements in assigned spreadsheets. Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements. Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business. Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.

Round Rock, Texas

Obtain prior authorization/pre-certification/pre-determination and Certificate’s of Medical Necessity per insurance requirements to determine third party reimbursement. Process daily, weekly and monthly status reports for manufacturers and management. Insurance verification, data entry and documentation of all correspondence to the referral source(s) of order acceptance and pump order progress. Coordinate product shipments per allowed amount. Initialization and coordination of patient authorization appeals as needed. Maintain the notes and records of all customer communications pertaining to the order process. Be knowledgeable of healthcare products, Medicare law, and various types of insurance coverage’s that determine customer eligibility, assignment of benefits and individual account balances.

9200 Waterford Centre Blvd #100, Austin, Tx 78758

12357 Riata Trace Parkway, Austin, Tx 78727

9606 North Mopac Expressway # 600, Austin, Tx 78759