Tamara Carpenter Email and Phone Number

Responsible for defining the strategy, roadmap, and vision for product owners for back office (ERP), middle office (time and compliance) and integration hub teams. Key Results: Led strategic planning for Enterprise Product Teams, ensuring both immediate and future needs were met. Enhanced solution delivery by aligning team efforts with strategic initiatives. Boosted decision-making efficiency by implementing product feature monitoring dashboards. Cultivated a collaborative remote team environment, encouraging product innovation. Drove ERP integration, elevating product strategy through stakeholder management and product reviews.

Responsible for leading and developing a team of business analysts responsible for ERP and reporting functionality to help support the agile process. Key Results: Innovated training programs, enabling Business Analyst to evolve into Product Owner roles. Developed training programs for ERP system and business processes for business users and business analysts. Devised a process to detect and manage system deficiencies, incorporating them into the product lifecycle. Outlined teams’ mission, priorities, and goals, setting Standard Operating Objectives to gauge progress. Effectively executed critical Year End Project, managing the issuing of 450K and 1500 1099’s.

Responsible for leading a team of business analysts, support analysts and engineers to deliver and support an ERP functionality across several departments as well as project initiatives Key Results: Led a $18B acquisition initiative, integrating it with an existing ERP to boost operational efficiency. Established a cross-functional training process, enhancing team collaboration and knowledge sharing. Implemented Agile principles as ERP system Product Owner, streamlining software development process. Spearheaded a strategic hiring approach to align with team culture and skill requirements for new hires. Developed a business process for identifying system deficiencies and opportunities by following best practices to implement change using a discovery, design, develop and deploy methodology.

Responsible for providing functional support and analysis for Lawson ERP initiatives and day-to-day operational support for all back office financial systems Key Results: Collaboratively implemented Lawson ERP system, aligning with HR/Payroll and Billing stakeholders. Managed payroll processing systems for 30K employees across 30K employees across multiple states, ensuring timely and accurate payments. Supported billing process including sales tax setup, billing account structure, invoice distribution (e-mail), lockbox maintenance and revenue structure Implemented Third Party solution (ADP OBA) benefit solution for colleague/staff personnel, migrating existing employees from Lawson to ADP Managed Year End Project to produce W2’s/1099’s and mag media for 13 different legal entities Led acquisition initiatives, integrating it with an existing ERP to boost operational efficiency (Hire Dynamics $25M and Employment Plus $350M). Administered ERP configuration changes, maintaining system stability and performance. Served as the primary business partner for back office financial and HR/PR teams to help design, document, and test new functionality for Lawson.

Responsible for providing functional support and analysis for Lawson ERP initiatives and day-to-day operational support for all back office financial systems Key Results: Collaboratively implemented Lawson ERP system, aligning with HR/Payroll and Billing stakeholders. Managed payroll processing systems for 30K employees across 30K employees across multiple states, ensuring timely and accurate payments. Supported billing process including sales tax setup, billing account structure, invoice distribution (e-mail), lockbox maintenance and revenue structure Implemented Third Party solution (ADP OBA) benefit solution for colleague/staff personnel, migrating existing employees from Lawson to ADP Managed Year End Project to produce W2’s/1099’s and mag media for 13 different legal entities Led acquisition initiatives, integrating it with an existing ERP to boost operational efficiency (Hire Dynamics $25M and Employment Plus $350M). Administered ERP configuration changes, maintaining system stability and performance. Served as the primary business partner for back office financial and HR/PR teams to help design, document, and test new functionality for Lawson.