Tamara Cooper Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

Manage O2C Team of Three $3M AR PortfolioClient Relationship - Determine the needs of the customer and provide it timely with accuracyCollections- via Collaboration of Internal Teams- Weekly AR Collections Meetings- Weekly AR ReportingBilling- GSG Temp Svcs via Avionte System (Time Mgt Billing)o Weekly Billing- After-Market Billing – Salvage/Recycling (D365)o Monthly Billing- Commercial Services – Contract Billing (D365)o Monthly Billing- Blue Solutions – Janitorial Svcs Billing (through IPP Portal)o Monthly BillingCash Applications – Proper and timely application of all payments to various accounts and entitiesMonth End Close Tasks- Journal Entries- AR Reconciliation to TB- Cash ReconciliationRoutine AR Clean-up- Small Balance write-offs- Aged Bad Debt to Third Party Collections

Austin, Texas, Us

Created and Implemented Collection Policies and ProceduresCreated Credit Policy and Risk Assessment ProcessManaged Portfolio $45M Portfolio - 90% Current (US and Canada portfolios combined)Managed Team of 11 including 10 collectors and a SupervisorCreated and Reported Analytics for Customer Segmentation of AR and Performance over Time

Irving, Tx, Us

Houston, Texas, Us

Building Collections and Remittance Teams with a Customer Service ApproachEstablishing Internal Processes with Intra-Departmental BenefitAssess Customer Accounts for Credit Worthiness Resolve Issues Preventing PaymentIntra-Departmental Collaboration for Issue Resolution and Process ImprovementsManage Cash Applications Team Ensuring Accurate Transactional ReportingAuditsProcess Improvements Write-offsBankruptcy Management

Grand Prairie, Texas, Us

Manage a Staff of 15 Team Members for the Houston SiteCustomer Service (Order/Billing)Accounts Receivable (Reconciliation, Collection, Cash Applications)Manage Houston Process Alignment with Texas RNDC Markets Texas Alcoholic Beverage Commission (TABC) ComplianceConduct Credit Risk Assessment; Establishing Credit Limits for Customer AccountsManage Order-to-Cash Workstream TeamsIdentify and create process improvementsDevelop and monitor key performance indicators for the cash applications groupRevise and maintain cash application policies and procedures to ensure changing State regulations are exercisedManage quarterly Bad Debt Write OffsPrepare monthly residual balance report for executive management teamMonitor daily reconciliation of chain accounts receivable deposits and cash application. Research and resolve account discrepancies with chain account and open trade customers. Review customer aging reports on a monthly basis in order to identify problematic accounts. Assist Various Systems and Process Workstream Teams - Continually Evaluate KPIs to minimize service failures - Manage special projects as assigned by executive management team - Compile, analyze and maintain information on credit worthiness of customer baseDaily Interaction with Multiple Division and Business Unit Leadership TeamsSales and Warehouse Operations Liaison for Customer Service and Accounts ReceivableResponsible for Diverse AR Portfolio Based upon Commodity Types, Payment Terms Vendor Coordinator – Quotes, Contracts, Primary ContactConduct Root-Cause Analysis Implement and Manage Internal Process Improvements

Denver, Co, Us

Billing Account Manager and Collection Team Manager for PLM Indpls Business Unit - 6 ECS Collectors in India - 2 Collectors in IndianapolisManage the integration and implementation of the AR work streams for the Sircon - KCS business unit Responsible for complex and diverse AR portfolio based on sales channels, customer types, product types and multiple systems. Significant interaction with multiple Sector and Business Unit leadership teams Provide guidance to Order-to-Cash Workstream teamsAssist Systems & Processes Workstream teamsIdentify/Provide Developmental Necessities for Oracle Integration for Sircon-KCS business unitIdentify critical policy harmonization, process standardization, and change management needs.

Carmel, In, Us

Responsibilities Credit Analysis: Recommend and review credit exposure for new and existing customers using analysis of Financial Statements, D&B Reports and trade references. AR Resolution and Reconciliation: Analyze client project account data against billing/payment history as well as original executed quote/contract and any applicable change orders to ensure that both records balance in order to determine final project balance. Investigate client issues to resolution, ensuring contractual compliance, so that payments can be made.Collections: Call, email and fax clients on West Coast, Southern and Mid-West regions regarding outstanding balances obtain payment promises.

Princeton, New Jersey, Us

Collections: Global collection calls for Indianapolis, Geneva, Singapore, Australia and Capetown.- Calling clients directly for outstanding invoices- Finding and resolving client issues preventing payment of invoices Billing: Create manual invoices for off-line services provided for clients.- Enter manual invoices into CODA billing system for Geneva and US sites. - Create manual invoices consisting of compiling multiple invoices onto one- Client specific requests outside of realm of the current PeopleSoft billing- Perform electronic billing functions via the Ariba network. Analysis: Create and maintain numerous metrics for client specific accounts- Research credit history for new clients; report credit worthiness to establish limits- Pull data from multiple data systems and assess financial history and established trends- Track issues preventing or delaying payments- Resolve and remove payment/process obstacles - Create monthly reports indicating client DSO status Misc.: Work with upper management of various departments and contract group to present/discuss issues requiring “appropriate” action for resolution. Assist in matching in-coming payments in billing system to invoices billed on a monthly basis. Performed regular month-end processes, actively participated in revenue recognition opportunities.

Princeton, New Jersey, Us

Report directly to the Vice President and Director of Finance and support their direct reports (globally), compile, generate and distribute various reports; maintain numerous spreadsheets to track in-coming test kits, capital expenditure requests and special projects; continually create process (time-saving) improvements; maintain all SOP and policy manuals; issue petty cash and reconcile funds weekly; maintain EDI spreadsheets; enter journal entries; request wire transfers.Research and settle vendor related issues; draft letters; filing and record keeping; create PowerPoint presentations and slides; presented various reimbursement policies to new managers; make travel arrangements and arrange for catered events. Assist in researching contract issues and client follow-up. Various multi-task oriented assignments.

200 Apartment Units (Managed 5 people)

Indianapolis, In, Us

230 Apartment Units (Managed 8 people)

Answered multi-line phone, Accts Payable, Filing, Expedited Shipping

Bachelor'S Degree, Business Management

High School, General Studies