Tamara Courchay Email & Phone Number

To play an active part in the Emergency Response Organization and to look for improvement in all matters relating to safety of the guest, crew and vessel Liaising with local suppliers (reconfirmation of reservations, buses, guides…) Coordination of all excursions including audio equipment Instructing and briefing local guides prior to shore-excursion and ship escorts Managing and Coaching the onboard Shorex Team in their duties and responsibilities Organization of disembarkation and embarkation Ensure smooth dispatch and operation of all shore excursions Shuttle bus operation were applicable (organization, booking, control) Has in depth knowledge of the product, destinations & procedures Has the skills to deal with difficult passengers and/or situations with grace, professionalism and rational thinking and to present/conduct solutions Hosting/Dining with guests Other duties as directed by Senior Management Supervises his/her team and coaches them on all duties, monitors their quality of work and evaluates them Supervises sales of the excursion office and takes proactive action to promote shore excursions (gives Port Talks, Promotions, Sales) and is responsible for meeting revenue targets Monitors quality of our standards and the shorex operation, reports any deviation from our standards Manages a team of 10 to 20 peopleAs part of the merge with guests services. Oversee Explorers agent and help them in any guests service relates tasks. Work hand in hand with guests services manager and perform both shore excursion and guest service manager duties as needed.

Worldwide

To play an active part in the Emergency Response Organization and to look for continual improvement in all matters relating to safety of the guest, crew and vessel Coordination of on shorex revenue activities to ensure maximum income Managing the sales and reconciliation of shorex bookings Managing the administration and clearing of shorex wait-lists Facilitating and assisting guests with onboard shorex bookings Handling of private guest excursions Shorex complaint management Coordination of all excursions including audio equipment Liaising with local suppliers (reconfirmation of reservations, buses, guides…) Coordinating and ensuring smooth disembarkation procedures Oversees Shorex Staff in coordination with Shorex Manager Dispatching shore excursions / overseeing tender procedure Socializing with guests when time permitting Proactive approach for problem solving During the course of the contract Shorex Manager can request to perform Port Talks or Bridge Tours in training in order to be considered for promotion Maintains updated and accurate filing system for reference Performs all other duties as requested by supervisor or as listed in SOP In charge of the Guest Services Desk and their activities Delegates duties to the team when needed Allocation and procedures for tour escorts Private arrangements

Viking Ocean Cruises · In charge of promoting, selling and evaluating excursions provided by company at ports of call. · Dealing with everything from guests needs to complaints. · Dealing with everything from guests (personal) needs to complaints. · Full training of new team members. · Cross trainined for assistant position: Able to do debark files creation and organisation, Dispatch file and dealings with tour operator, as well as organisation of all aspect of dispatch. · All duties that assistant have to perform on a daily basis.

MSC Cruises · In charge of promoting, selling and evaluating excursions provided by company at ports of call. · Dealing with all aspects of accounting and prepaid / pre booked reservations. · Dealing with everything from guests needs to complaints. · All aspect of the marketing process from creating flyers, tour magazines and special offers, daily announcement to upsell and cruise planning for all activities relating to better the sales, to dealing with the travel talk and have talks about the products we are offering and that could better fit their needs. · Dealing with all reports needed to be given to the head office. From cruise reports to OBR reports, accounting reports, evaluation of excursions reports, incident reports, prepaid and pre booked reports, shuttle bus, and anything else that might be of interest to the company. · Full training of new team members.

Diploma In Tourism And Travel, Tourism Development

Matric