‘The Pet Lover’s Choice’ Hanrob Pet Hotels is Australian family owned and operated since 1981The Vets' Choice – Leading vets across Australia recommend us – making Hanrob Pet Hotels the #1 recommendation for vets- Development and implementation of induction and training programs for Contact Centre and Reception staff, including the effective use of appropriate technologies- Develop and maintain Call Centre Sales procedures and processes in conjunction with the Contact Centre Manager to improve/maintain the level of customer service for all stakeholders- Rostering of reception and contact centre staff - Provide direction and motivate team members to ensure work output targets and business plan objectives are achieved in a timely manner- Assist with recruitment and selection of staff as required- Ongoing staff training of how to be aware of competitor activity- Ongoing regular quality assurance management of team members- Monthly review of website pages ensuring all information is relevant and up to date - Management of Hanrob Pet Hotels Instagram account- Assists Sales Manager with copy for website, EDM's and social media accounts- Develops and provides daily quote, upsell, offers and sales to date report to team and Contact Centre Manager - Provide exceptional customer service to both new and existing clients via email, telephone and in person at the facility- Check pets in and out of the facility whilst adhering to Hanrob Pet Hotel's policies & procedures- Safe handling of all companion animals- Creating bookings via email or over the telephone- Data Entry- Extensive knowledge of products and services offered- Ability to tailor specific packages to each individual clients depending on breed and client's budget- Exceed sales targets- Effective communication skills - Time management skills- Forecast sales reporting

Big Small Bar & Dining.Open 7 days from 11am 'til late.Cold Beer, Great Wine, Steaks, Pizza, Bar Snacks, Doughnuts, and much more...• Supervision of team members• Rostering• Staff training• Cash handling and balancing• Provide exceptional Customer Service• Social media management• Assist General Manager with Marketing Activities• Event Management